10th Annual Forum and Awards Gala
The #1 Knowledge Management Event in Australia is back for 2026. Join the leading minds in Knowledge Management and CX for a day of learning and a night of prestige as we unveil this years award winners.
JOIN ATTENDEES FROM LEADING ORGANISATIONS
The #1 Knowledge Management Event in Australia is Back in 2026
Join us for our 10th Annual Forum and Awards Gala Dinner, held at Adelaide Oval, Adelaide South Australia on 15 October 2026. You will have the opportunity to:
- Learn the best practices from Knowledge Management experts
- Hear from the leading voices in AI, CX and Knowledge Management during special guest presentations
- Get a sneak peek at the year ahead on the livepro roadmap, and revisit anything you may have missed
- Discover strategies from your peers – what they’ve tried, what worked and what didn’t
- See the real live working systems and success stories of livepro users
- Network with the best in contact centre knowledge management and CX nation-wide
Following the livepro Forum, join us for an unforgettable Awards Gala Dinner as we unveil and honour the 2026 Knowledge Management Excellence Award Winners.
Don’t miss out. Save your seat today.
Ticket Information
To ensure broad representation from our community, we kindly request that each company reserve a maximum of five complimentary tickets for the forum and gala. Additional tickets may be available, subject to availability. Please reach out to the livepro team to confirm: [email protected]
Secure your tickets now for this exclusive event!
Hurry, limited seats available!
Event Information
10th Annual Knowledge Management Forum
📅 Thur, 15th October 2026
⏰ 8:30am – 3.30pm
📍Adelaide Oval, Adelaide SA
👔 Dress code: Business Attire
Knowledge Management Excellence Awards Gala Dinner
📅 Thur, 15th October 2025
⏰ Time: 6pm ’til late
📍Adelaide Oval, Adelaide SA
👗 Dress code: Cocktail
Agenda
Don’t forget to register for agenda updates, special guest speaker announcements and updates as they come!
Time | Session |
|---|---|
6:00pm | Knowledge Management Excellence Award Gala Dinner |
8:30am | Registration Open |
9:00am | Welcome and Celebrating 10 Years of livepro Forums |
9:20am | Luna Meets livepro: Less Effort, Better Outcome | Anna Rizos, Liverpool City Council |
9:50am | Networking |
10:10am | Morning tea |
10:30am | Top 5 Integrations |
11:15am | Don’t Lose What You Know: Governance for Every Organisation | Rae Cunningham, Redlands Council |
11:40am | Knowledge Management Q&A session |
12:00pm | Lunch |
1:00pm | livepro: A Year in Review & Future Roadmap |
2:00pm | Q&A Session |
2:20pm | Short break |
2:35pm | One Source, Every Channel: Transforming Knowledge into AI-Powered Experiences | Rebecca Edwards, I-Med Radiology Network |
3:15pm | Closing Remarks |
Anna Rizos
Manager Customer Experience, Liverpool City Council
Anna Rizos is the Manager Customer Experience at Liverpool City Council, leading customer service and digital transformation initiatives.
Passionate about service excellence and innovation, she focuses on improving customer experiences through technology, continuous improvement, and people-focused leadership.
Rae Cunningham
Capability and Improvement Leader, Redland City Council
Rae Cunningham is an accomplished Knowledge Management (KM) leader with 15 years of specialised experience driving KM governance and operational excellence across complex, large-scale organisations. Currently serving as the Capability and Improvement Leader at Redland City Council, they direct the strategic deployment and oversight of the livepro platform.
Prior to this role, they spent over a decade as the Manager of Knowledge and Capability at one of Australia’s largest superannuation funds, where they successfully rolled out and governed livepro organisational-wide. Throughout their career, Rae has developed a deep mastery of KM best practices, with a passionate focus on content standards, style guides, and rigorous review and governance frameworks. They are dedicated to transforming raw information into a highly governed, reliable corporate asset that empowers teams, enhances service delivery and mitigates operational risk.
Rebecca Edwards
Digital Channel Manager, I-MED Radiology
Rebecca Edwards is the Digital Channel Manager at I-MED Radiology, bringing more than 10 years of experience spanning contact centres, consulting and human-centred design across the government, transport, health insurance and utilities sectors. She brings a unique hybrid skill set that bridges strategic service delivery with human-centred design, combining insight-led design, scalable operating models and a relentless focus on performance and experience to improve outcomes for both customers and employees. Throughout her career, Rebecca has remained focused on one core mission: creating personalised experiences that genuinely elevate the lives of the people they serve. Her approach is grounded in empathy, diversity and the belief that technology should be a seamless enabler of meaningful human connection.
Who Should Attend?
Perfect for professionals looking to transform their organisation’s knowledge management capabilities. If you’re responsible for customer service delivery, contact centre operations, or knowledge sharing across departments, this event is designed for you.
Ideal attendees include:
- Contact Centre Managers seeking to reduce call handling times and improve first-call resolution
- Customer Service Leaders wanting to empower agents with instant access to accurate information
- Knowledge Managers looking to centralise and streamline organisational knowledge
- Heads of Customer Experience focused on delivering consistent, high-quality service interactions
- Operations Directors needing to scale knowledge sharing across multiple departments
- IT Decision Makers evaluating enterprise knowledge management solutions
- Training Managers wanting to accelerate onboarding and reduce knowledge gaps
Why attend? Learn how livepro’s enterprise knowledge management platform can eliminate information silos, reduce training time, and improve customer satisfaction across your entire organisation. While purpose-built for contact centres and customer service environments, livepro extends its value to all outward-facing departments, making it the comprehensive solution for organisations serious about knowledge management transformation.
See real implementations, gain practical insights, and discover how leading organisations are using livepro to revolutionise their knowledge management strategy.
FAQ
Yes! When registering, we allow you to select if you would like to attend the day, night or both events.
Of course. This event is designed for any department and any organisation that is looking to transform their knowledge storage, management and sharing capabilities. Due to the customer-led nature of this event, it has been well received in the past for hands-on, real world insight into how a knowledge system transforms departments beyond the contact centre.
The event is held at Adelaide Oval, Adelaide SA. Nearest accomodation includes:
- Onsite at Adelaide Oval, at the Oval Hotel
- InterContinental, Adelaide
- Eos by Sky City, Adelaide
Questions?
Have any other questions about the event? Please reach out to our friendly team.