Charting New Frontiers: A Look Back, A Leap Forward – 2026 Roadmap Webinar
Webinar: Guided by Purpose Empowered by Knowledge Inside Christian Care Ministry’s Transformation Journey
Discover how Christian Care Ministry transformed the way their teams access, govern, and trust knowledge. In this fireside chat, livepro CEO Brad Shaw sits down with Patrick from Christian Care Ministry to explore their journey from fragmented information to a unified, knowledge driven foundation that supports service accuracy, adoption, and cross department collaboration.
This session offers practical insight for contact centers and the teams that support them, including operations, training, and compliance, and highlights what it takes to build a scalable knowledge strategy in a highly regulated environment.
Training & Development – Contact Centre Best Practice Report Key Findings Webinar
Discover the Power of livepro: A High Level Tour of AI-Enhanced Knowledge Management 🚀
Join Reena Shaw, Natalie Mollica and Chris Duncan as we explore livepro in this live product tour. Learn how you can cut AHT, costs and improve efficiency without any extra staffing – all with a single source of truth.
Webinar: The AI Power Shift – Strategy, Data & Governance for Next Era CX – livepro & COPC
On March 11th, CX and AI experts Rick Zayas (COPC Inc.) and James Walsh (livepro) led an in-depth discussion on the evolving role of AI in contact centers. They shared how organizations are leveraging AI-driven solutions to enhance efficiency, improve agent performance, and deliver better customer experiences. Don’t miss out—fill out the form to watch the full webinar on demand.
US Revolutionizing Knowledge Management: livepro’s LightspeedAI Unleashed – Transfer your Knowledge with AI
Join Brad Shaw, livepro’s CEO, as we launch LightspeedAI and take a look into the livepro AI Knowledge Management roadmap.
Webinar On-demand: Delivering Answers to Agents Real-time with AI
