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What is the True Value of Delivering Great Customer Service?

When it comes it customer service, it does not matter what country or region your organisation operates from or in, it is crucial to get it right! Adapting to changing trends is just one part of a complex issue that influences other vital components of an organisation.

By now, you may have adjusted to the fact that some of the wide-ranging effects of the COVID-19 pandemic will be with us for good. This means Knowledge Management Systems are now more important than ever. Many organisations have converted to full-time work-from-home arrangements in response to government-imposed closures, and not everyone is keen to [...]