Single Source of Truth: The Knowledge Management Technique
In knowledge-management speak, “single source of truth” or SSoT refers to a trusted source of information relied upon by everyone. It’s all information, in one location, on one platform, managed by the best authority.
The Science of Knowledge Management
You’d never guess that Todd Gorsuch is a micromolecular biologist by trade. However, there are small (pardon the pun) signs. It’s in the way he notices the details about a Knowledge Management System, and understands how every part should be synthesised, modified, and interconnected to benefit its users. What Todd brings to customer service is […]
