NEW – Meet Luna: The AI Voice Agent for Contact Centers

AI for Contact Centers: Key Benefits, Use Cases, and Best Tools

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AI is changing contact centers by handling routine tasks, reducing wait times, and helping agents work more productively. By 2025, 80% of customer interactions will involve AI in some way, allowing businesses to improve accuracy and free up support teams for complex issues. Rather than replacing human agents, AI-powered knowledge management systems and voice assistants […]

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