Guru helps teams launch a knowledge base fast, but it struggles when an organization grows and processes get complex.
Here are key areas where Guru falls short:
- Limited search accuracy: Tag-based search often misses results when users type partial phrases or use different terms.
- Limited compliance visibility: Guru offers version history for published cards, but not for drafts, making collaborative edits hard to track or revert.
- No structured flows: The editor cannot create step-by-step guides or decision trees, so employees must scan long text.
- Customer sharing gap: Guru offers no built-in portal for customers; publishing content online needs extra API work.
This article reviews the top 10 Guru alternatives in 2025. We’ll compare features, reviews, and pricing so you can choose the best one for your business needs.
About Guru
Guru is an AI-powered knowledge platform for internal wikis, enterprise search, and lightweight intranets. It lets teams create bite-sized answer cards and organize them into searchable collections. Guru suggests content in real time, so users see relevant answers inside the tools they already use.
It’s most commonly used by support and CX teams in mid-sized companies, but may require workarounds for enterprise-wide knowledge sharing.
Guru Strengths
- Connects with tools like Slack, Teams, Zendesk, and Google Workspace
- Lets users find and use saved answers without leaving their workflow
- Helps teams keep answers fresh with simple content checks
- Easy for small teams to start using without formal onboarding or training
Guru Limitations
- Not suited for teams like Legal, HR, or IT that need control, signoff, or clear roles
- Hard to track who owns what as content grows
- Search shows suggestions based on tags, not meaning, which can lead to confusion
Top 10 Guru Alternatives in 2025
Here’s a detailed look at the best alternatives to Guru in 2025:
livepro
livepro is a knowledge management platform built for contact centers and enterprises that handle complex service, strict rules, or large volumes of customer questions. It allows organizations to manage and share information across departments while keeping service fast and accurate.
livepro is used by:
- Customer experience (CX) leaders, contact center managers, and heads of operations
- Regulated industries like government, healthcare, utilities, and finance.
- Enterprises
livepro shortens onboarding, supports confident decisions, and keeps every answer approved and consistent.
Let’s look at the key features that make livepro a strong alternative to Guru:
Speed Up Answers with livepro’s AI Tools
Guru uses tags and saved cards to show answers, but this only works when the question is clear. If someone searches with unclear wordings, Guru might not find the right match. This leads to unnecessary delays, extra follow-ups, or repeated requests.
livepro fixes this with AI features that focus on meaning, not just keywords.
- LightspeedAI Search understands intent, even with spelling errors or vague phrasing, and delivers the most relevant answer from approved content.
- Rocket guides employees through internal processes like submitting a leave request, updating access credentials, or following compliance steps by prompting them one step at a time.
- AI Overview summarizes long content into short, trusted summaries pulled from internal knowledge. It shows only trusted, approved content and links back to the source.
livepro also offers Luna, an AI assistant built specifically for contact centers. Luna uses the same verified knowledge base to handle routine and general customer questions. This frees up support teams to focus on more complex issues that require human judgment.
Stay Compliant and In Control with Built-In Governance Tools
Guru lets you tag owners and mark content as verified. But when your team needs full oversight, you can’t track who changed what, who approved it, or when it went live. If something goes wrong, there’s no clear audit trail.
livepro fixes this with built-in compliance controls. You decide who creates, reviews, and publishes knowledge. Each update follows a clear path, and every action is tracked, so you always know what changed and why.
For example, when your legal team updates a refund policy, the knowledge manager can set the article to review every 90 days. A writer submits the draft, a legal reviewer approves it, and the system publishes it on schedule. Version history lets you compare edits and restore any earlier copy in seconds.
livepro’s knowledge governance features also route feedback to the right owner and logs every change. Role-based access keeps content controlled, so teams only manage what they own.
A Single Source of Truth Built for Cross-departmental Knowledge Management
Guru works best when used by a single team. But when more departments get involved, sharing knowledge becomes harder. HR, Legal, L&D, and IT often need more structure, control, and flexibility than Guru can offer.
livepro brings every team into one platform. Teams like HR, IT, Legal, and Finance can manage their own knowledge, but work from the same system. That means one login, one source of truth, and one place to find right answers. This keeps ownership clear and content easy to access.
livepro’s process guidance helps new staff follow each step of a task. For example, an HR team can show exactly how to handle leave requests. New staff follow each step in order.
livepro also makes it easy to share updates. Announcements appear inside the platform, so policy changes and reminders reach staff while they search for answers.
Extend Knowledge to Customers with Built-In Self-Service Tools
Guru works inside Slack, Teams, and browser tools, but it doesn’t support sharing content with customers. Some enterprises try to connect Guru to their website using its API, but this takes extra setup.
livepro lets you manage one knowledge base for both internal teams and customers. Departments like HR, Legal, IT, and Support can access approved content in one system. The same platform can also power self-service for customers.
Here’s how it works:
- With Web Answers, you can share approved content like policies, guides, and FAQs with both employees and customers. The same content stays synced and updates in real time.
- To keep that information safe, livepro includes PII Redact. This tool scans articles before they go live and removes personal details to meet privacy and compliance standards.
- While customers help themselves, support staff also get help behind the scenes. Genesys Agent Assist listens to live calls or reads chats and shows the right answer in real time.
Create and Maintain Clear, Consistent Knowledge with Built-In Authoring Tools
Guru’s editor is simple and works for short answers, but it limits teams that need more structure. You can’t build step-by-step guides or control flow, which makes it hard to write clear instructions for complex or regulated tasks.
livepro includes built-in knowledge authoring tools that help teams create clean, structured content. Authors can choose templates, write in a visual editor, and use drag-and-drop steps to map out logic or decision paths. There’s no need for design skills or code.
For example, a finance manager updating expense guidelines can select a template and enter the required steps. You can also map out decision paths for different approval levels. This keeps the article clear, consistent, and easy to follow.
livepro Integrations
livepro integrates with the tools your company already uses. Key integrations include:
- Open API: Build custom experiences, connect internal tools, or display knowledge anywhere using livepro’s API.
- Microsoft Teams: Search, share, and receive livepro updates directly within Teams.
- Salesforce: Surface relevant articles inside Salesforce based on case details.
- Zendesk: Access context-aware knowledge next to every support ticket in Zendesk.
- Analytics Platform Integration: Send data to your existing reporting tools to track article views, searches, and gaps in real time.
- Single Sign-On (SSO): Use your existing login system to control access without managing extra passwords.
Pricing
livepro offers three pricing plans to match different business needs:
- Flex: For small and growing contact centers with focused knowledge needs
- Premium: For medium to large companies of 50+ users that need more features and flexibility
- Enterprise: For large, complex operations with full support and advanced capabilities.
Each plan includes access to core knowledge features. To get a quote, you can contact us.
livepro Pros and Cons
Pros
- Acts as a single source of truth for all teams
- Uses AI to support fast, self-service search
- Simple, easy-to-navigate interface
- Includes GenAI tools to deliver context-based answers
- Helps agents with step-by-step decision guides during calls
- Reduces call transfers and shortens training time
- Supports compliance with strong governance workflows
- Makes reporting easy with ready-to-use data tools
Cons
- Advanced features may require training, especially during setup
- Teams with complex role structures may need support during configuration
livepro Ratings
livepro Reviews
Here’s what users like about livepro:
- Easy for frontline teams to find the right information during busy shifts
- Features like quizzes and videos keep staff engaged and make training more effective
- Visual layout and design help reduce confusion and support faster navigation
- Ability to edit both through the front-end and backend gives admins flexibility
- Support team is quick to respond and easy to work with
- Self-service portal and help articles reduce reliance on external support
- Frequent updates keep the platform current and reliable
- Works well in high-volume contact centers and government environments
What users say takes some adjustment:
- Some setup steps, like assigning user roles or permissions, may take extra time, but guided help is available
- Advanced tools offer flexibility, but may take some hands-on learning during onboarding
Review #1: “The ease of use is the main thing I like about the software, creating the knowledge objects, updating information, reverting, training team members, searching for information, reporting, quizzes are all very easy to use.” — Geoff S.
Review #2: “livepro makes locating information and processes so easy, and from an admin perspective is so helpful to track usage, version history. It gives you all the tools you need to make content easy to find and understand.” — Catlin R.
Notion
Notion is an AI workspace that combines notes, wikis, databases, and project tools in one platform. It fits best for startups, product teams, and small businesses that want to manage content and tasks together in a flexible layout. Compared to Guru, Notion offers more control over structure and supports workflows with templates, linked databases, and built-in content blocks.
Notion Key Features
- Drag-and-drop blocks to build pages, trackers, and dashboards
- Large template library for planning, onboarding, and documentation
- Built-in AI to help write, summarize, and search content
- Real-time editing and feedback to keep teams aligned
- Sidebar and page structure that scales with growing content
Notion Pricing
- Free: $0/month for individuals
- Plus: $12/user/month
- Business: $24/user/month
- Enterprise: Custom pricing for advanced needs
Confluence
Confluence is a remote-friendly team workspace for internal documentation and project collaboration. It’s suitable for product, engineering, and IT teams that need to manage technical content and keep work in one place. Unlike Guru, Confluence handles long-form documentation better and connects directly with tools like Jira to support planning, tracking, and updates.
Confluence Key Features
- Real-time editing with version tracking and change highlights
- Structured page tree for organized content and fast access
- Built-in templates for documentation, planning, and team workspaces
- Deep integration with Jira, Trello, and other Atlassian tools
- Advanced user permissions and space-level access control.
Confluence Pricing
- Free: $0/month for up to 10 users
- Standard: $5.16/user/month
- Premium: $9.73/user/month
- Enterprise: Custom pricing
Document360
Document360 is an AI-powered platform for creating internal and external knowledge bases. It works well for support, product, and engineering teams that manage high volumes of structured content. Compared to Guru’s card-based layout, Document360 offers deeper content organization, version control, and multilingual publishing across private or public sites.
Document360 Key Features
- AI Assistant, Eddy, gives answers using trusted content
- Public and private access settings for each article
- Version history tracks all edits and changes
- Custom workflows manage reviews and publishing
- API connects your knowledge base to other tools.
Document360 Pricing
- Pricing is not listed on their site. However, based on third-party sources, plans typically start from around $199/project/month.
Bloomfire
Bloomfire is an AI knowledge platform that helps teams organize and search content across formats. It fits support and ops teams that work with videos, charts, and documents. Unlike Guru, Bloomfire turns all content into searchable text. It also suggests updates through a personalized feed, helping teams share answers and keep knowledge active.
Bloomfire Key Features
- AI search that indexes all formats, from text to video
- Content moderation for review, approval, and compliance
- Version control and audit history
- Collaboration through Q&A, comments, and feedback
- Usage analytics to track content performance and gaps.
Bloomfire Pricing
Bloom fire offers custom pricing.
Tettra
Tettra is an AI-powered knowledge. It suits teams that rely on chat and want answers to appear where questions are asked. Its AI assistant, Kai, suggests replies, saves repeated questions as articles, and sends new ones to the right expert. While Guru uses cards, Tettra automates answers through chat.
Tettra Key Features
- Slack and Microsoft Teams integration for in-chat answers
- Q&A workflow to route unanswered questions to subject experts
- Page verification reminders to keep knowledge fresh
- Simple editor with internal linking and folder structure
- Export options to clean HTML for backup or migration
Tettra Pricing
- Basic: $5/user/month
- Scaling: $10/user/month
- Professional: $7,200/year
Nuclino
Nuclino is a unified workspace for knowledge, docs, and projects. It fits product teams and startups that need a fast, simple way to work together. It supports real-time editing, instant search, and multiple views like lists, boards, and graphs. While Guru divides answers into cards, Nuclino keeps everything editable and connected in one place.
Nuclino Key Features
- Drag-and-drop blocks for notes, wikis, and task tracking
- Real-time collaboration with inline comments and mentions
- Linked databases for custom workflows and project views
- Built-in AI for content generation, summarization, and Q&A
- Template gallery for onboarding, product planning, and internal docs
Nuclino Pricing
- Free: $0/user/month
- Starter: $8/user/month
- Business: $12/user/month
Kipwise
Kipwise is a lightweight company wiki built for teams that work inside Slack and Microsoft Teams. It fits support teams that need quick answers during live chats. Kipwise suggests content as you type, verifies updates in the background, and connects to shared workflows. While Guru stores static cards, Kipwise works like a live feed embedded inside daily tools.
Kipwise Key Features
- Slack and Microsoft Teams search commands that pull live answers
- Internal Q&A system with verified responses
- Smart reminders to review and update outdated content
- Shared folders that auto-sync across tools
- Page-level analytics to track knowledge usage
Kipwise Pricing
- Premium: $7/user/month
- Branded: $14/user/month
- Enterprise: Custom pricing
Microsoft SharePoint
SharePoint is Microsoft’s platform for managing internal documents and sites. It fits companies on Microsoft 365 that need control over policies, handbooks, and files. It offers version history, site templates, and deep access controls. Guru is easier for support teams to run themselves, but SharePoint gives admins stronger oversight of who sees what and when.
Microsoft SharePoint Key Features
- Role-based access control for internal content
- Intranet site builder for departments, policies, and workflows
- Document version history and audit logs
- Deep integration with Microsoft 365 tools
- Search and filter across files, lists, and metadata
Microsoft SharePoint Pricing
- Plan 1: $5/user/month
- Microsoft 365 Business Standard: $12.50/user/month
- Microsoft 365 Copilot: $30/user/month
Slite
Slite is an AI knowledge base for async documentation. It fits teams working across time zones that replace meetings with updates in writing. Channels hold pages, templates speed up writing, and changes show in bold. Guru stores cards teams pull on demand, but Slite keeps discussions, edits, and history in one thread.
Slite Key Features
- Collaborative docs with real-time editing and simple permissions
- Decision tracking to record what was agreed and why
- Async discussion threads embedded directly into pages
- Easy import from Google Docs, Notion, and Markdown
- Editor designed for structured writing, not just note-taking
Slite Pricing
- Standard: $8/user/month
- Premium: $12.50/user/month
- Enterprise: Custom pricing
Comparison Table: Top Guru Alternatives in 2025
| Guru Alternative | Best For | Pricing Tier | Overall Rating |
| livepro | End-to-end knowledge management across CX, HR, IT, Legal, and regulated operations | Custom (Flex, Premium, Enterprise) | ⭐4.9/5 |
| Notion | Flexible internal docs and planning across small business teams | Free to $15/user/month (Business), Enterprise pricing available | ⭐4.7/5 |
| Confluence | Long-form documentation for technical and product workflows | Free to $9.73/user/month, Enterprise pricing available | ⭐4.1/5 |
| Document360 | Structured knowledge bases with strict review needs | Starts at $199/project/month | ⭐4.7/5 |
| Bloomfire | Sharing mixed-format content across support and operations | Starts at $25/user/month | ⭐4.6/5 |
| Tettra | Answer storage and internal help inside Slack or Teams | $5 to $10/user/month, Professional plan at $7,200/year (includes 50 users) | ⭐4.7/5 |
| Nuclino | Fast, lightweight knowledge capture for startup workflows | Free to $12/user/month | ⭐4.6/5 |
| Kipwise | On-demand answers for chat-based customer support | $7 to $14/user/month, Enterprise pricing available | ⭐3.9/5 |
| Microsoft SharePoint | Internal document control across large enterprise stacks | $5 to $12.50/user/month, Copilot add-on at $30/user/month | ⭐4.0/5 |
| Slite | Async documentation and decision logging in remote setups | Free to $12.50/user/month | ⭐4.6/5 |
How to Choose the Best Guru Alternative for Your Team
Here’s what to look for when considering alternatives to Guru:
Choose a Platform That Can Scale With Your Team
Look for a Guru competitor that can scale as you add more users or expand knowledge sharing across departments. If the system lags or becomes hard to manage, it slows down internal teams and delays both customer support and employee access to critical information.
livepro supports high-volume contact centers and scales seamlessly for enterprise-wide use, helping departments like HR, IT, CX, and Legal share knowledge in one centralized system.
Look for AI That Supports Internal Teams and Customer-Facing Roles
Internal teams lose time when answers are buried. Customers get frustrated when support takes too long. You should choose a Guru alternative with AI features that provides instant answers and step-by-step guidance.
livepro helps employees find the right answer fast, follow step-by-step processes, and read quick summaries of complex topics.
Prioritize Ease of Use for Authors and Internal Teams
The platform you choose should be easy to search, navigate, and complete tasks with built-in help.
livepro is built for ease. The interface guides users through each task step by step. This helps new and experienced staff get answers without extra training.
Check That It Integrates With Your Existing Tools
If your knowledge base doesn’t integrate with the tools your team already uses, like your CRM, helpdesk, or chat platform, your employees will keep relying on scattered sources like emails or Slack. To drive real adoption, your platform must surface answers directly within daily workflows.
livepro connects to your CRM and support systems, so answers appear right where your team needs them. That keeps them focused, without switching screens or digging through docs.
Ensure Strong Security and Access Controls
When everyone can see or change everything, errors spread fast. Choose Guru alternative that lets you assign roles for viewing, editing, and approval. It also needs a full edit history, so you can see what changed, who did it, and when.
livepro lets you control who can view, edit, approve, or publish. It keeps a version history and audit trail for every update, so you know exactly what changed and when.
Bottom Line: livepro is the Best Guru Alternative for Knowledge Management
Guru is a great starting point for teams launching a knowledge base, but it often falls short when your organization grows, compliance needs increase, or multiple departments need to collaborate.
livepro gives you one centralized platform to manage knowledge across CX, HR, IT, Legal, and more, without sacrificing speed, structure, or control. It combines AI that understands intent, step-by-step guidance for complex workflows, and built-in compliance tools like audit trails and version history.
With enterprise-ready scalability, livepro supports both high-volume contact centers and cross-department use.
Need a faster, cleaner way to manage knowledge at scale? Book a free demo with livepro today.
