livepro 2025 Annual Forum and Gala Awards
2025 Annual Forum and Awards Gala
The #1 Knowledge Management Event in Australia is back for 2025. Join the leading minds in Knowledge Management and CX for a day of learning and a night of prestige as we unveil this years award winners.
JOIN ATTENDEES FROM LEADING ORGANISATIONS
The #1 Knowledge Management Event in Australia is Back in 2025
Join us for our Annual 2025 Forum and Gala Awards Dinner dinner held in Brisbane on the 16 October 2025. You will have the opportunity to:
- Learn the best practices from Knowledge Management experts
- Hear from the leading voices in AI, CX and Knowledge Management during special guest presentations
- Get a sneak peek at the year ahead on the livepro roadmap, and revisit anything you may have missed
- Discover strategies from your peers – what they’ve tried, what worked and what didn’t
- See the real live working systems and success stories of livepro users
- Network with the best in contact centre knowledge management and CX nation-wide
Following the livepro Forum, join us for an unforgettable Awards Gala Dinner as we unveil and honour the 2025 Knowledge Management Excellence Award Winners.
Don’t miss out. Save your seat today.
Ticket Information
To ensure broad representation from our community, we kindly request that each company reserve a maximum of five complimentary tickets for the forum and gala. Additional tickets may be available, subject to availability. Please reach out to the livepro team to confirm: [email protected]
Secure your tickets now for this exclusive event!
Hurry, limited seats available!
Event Information
2025 Annual Knowledge Management Forum
📅 Thur, 16th October 2025
⏰ 8:30am – 3.30pm
📍The Emporium, South Bank
👔 Dress code: Business Attire
Knowledge Management Excellence Awards Gala Dinner
📅 Thur, 16th October 2025
⏰ Time: 6pm ’til late
📍The Emporium, South Bank
👗 Dress code: Cocktail
Agenda
Don’t forget to register for agenda updates, special guest speaker announcements and updates as they come!
Time | Session |
|---|---|
6:00pm | Knowledge Management Excellence Award Gala Dinner |
8:30am | Registration Open |
9:00am | Welcome and CEO Address |
9:15am | Fireside chat | Governance-Enabled Success: Lite N Easy Implementation with TSA Collaboration | Samantha Duffy & Cate Dodds |
9:45am | Networking |
10:15am | Morning tea |
10:35am | From Zero to Search Hero: Inside Mitsubishi livepro GenAI search implementation | Nicole Wapper |
11:05am | livepro: A Year in Review & Future Roadmap |
11:40am | Knowledge Management Q&A session |
12:30pm | Lunch |
1:30pm | AI in Contact Centres: Current State & Future Trends | Ian Aitchson, COPC |
2:20pm | Client Presentation |
2:45pm | Afternoon tea |
3:00pm | Product Feedback Session |
3:30pm | Closing Remarks |
Samantha Duffy
Group Manager, Training, Knowledge & Process – TSA Group
Samantha is a seasoned learning and knowledge leader with 18 years of experience in the L&D industry. Over the past four years, she has spearheaded the knowledge strategy at TSA Group, successfully implementing 12 knowledge management systems across diverse clients and industries.
Her work focuses on helping organisations turn knowledge into a strategic asset, enabling better decision-making, faster onboarding, improved compliance, and stronger customer experiences, directly aligned to business outcomes and performance measures.
Catherine Dodds
Project Manager, National Contact Centre – Lite ‘n’ Easy
With over 15 years of experience in contact centre environments, Cate Dodds focuses on delivering strategic initiatives across the contact centre and related business areas. Her understanding of quality, compliance, and process management enables her to empower staff and foster a highly motivated, engaged workforce, especially during times of change.
The partnership with TSA and the implementation of livepro have enhanced the team’s daily experience, boosting their confidence and effectiveness in their roles.
Nicole Wapper
Knowledge Management Specialist, Contact Centre Customer Experience – Mitsubishi Motors Australia Limited
Nicole Wapper is the Knowledge Management Specialist for the Contact Centre at Mitsubishi Motors Australia, where she leads the development and optimisation of support content. Her work ensures that knowledge is accurate, accessible, and aligned with best practices to enable efficient and consistent service delivery.
Nicole has been instrumental in enabling AI-driven support and email automation through the integration of livepro with Dynamics and Genesys platforms. She is deeply committed to knowledge sharing and promoting an engaged, collaborative environment—empowering agents and staff with the confidence and tools they need to succeed.
Who Should Attend?
Perfect for professionals looking to transform their organisation’s knowledge management capabilities. If you’re responsible for customer service delivery, contact centre operations, or knowledge sharing across departments, this event is designed for you.
Ideal attendees include:
- Contact Centre Managers seeking to reduce call handling times and improve first-call resolution
- Customer Service Leaders wanting to empower agents with instant access to accurate information
- Knowledge Managers looking to centralise and streamline organisational knowledge
- Heads of Customer Experience focused on delivering consistent, high-quality service interactions
- Operations Directors needing to scale knowledge sharing across multiple departments
- IT Decision Makers evaluating enterprise knowledge management solutions
- Training Managers wanting to accelerate onboarding and reduce knowledge gaps
Why attend? Learn how livepro’s enterprise knowledge management platform can eliminate information silos, reduce training time, and improve customer satisfaction across your entire organisation. While purpose-built for contact centres and customer service environments, livepro extends its value to all outward-facing departments, making it the comprehensive solution for organisations serious about knowledge management transformation.
See real implementations, gain practical insights, and discover how leading organisations are using livepro to revolutionise their knowledge management strategy.
FAQ
Yes! When registering, we allow you to select if you would like to attend the day, night or both events.
Of course. This event is designed for any department and any organisation that is looking to transform their knowledge storage, management and sharing capabilities. Due to the customer-led nature of this event, it has been well received in the past for hands-on, real world insight into how a knowledge system transforms departments beyond the contact centre.
The event is held at The Emporium Hotel, South Bank. Nearest accomodation aside from onsite, include:
- The Mantra, South Bank
- Courtyard by Marriott, South Bank
- Rydges, South Bank
If you have questions about products, implementation, integrations, or anything else, please call us on 1300 548 356 (AU), 1844 20 77 999 (US), or send us a message
