Most “search tools” don’t actually help teams find what they need.
They dump a list of files, many of them outdated, and force people to click through each one hoping it has the right info.
That’s not search. That’s guesswork.
This leads to wasted time, wrong answers, inconsistent messaging, and higher compliance risk.
A better approach is giving your team a single place to get clear, trusted answers fast. One that understands how people actually ask questions and returns results that are ready to use.
In this article, we review the best enterprise search tools for 2025 so you can make an informed decision based on your business needs.
9 Best Enterprise Search Tools in 2025
Let’s review the best search tools for enterprises:
livepro
livepro is a knowledge management platform built for enterprise teams that need fast, consistent, and compliant answers. It helps departments like support, HR, legal, and finance search one place for approved responses that are ready to use with customers, staff, or regulators.
Unlike general search tools, livepro is purpose-built to guide people with approved, policy-aligned information that meets internal and external standards.
Let’s talk about livepro’s key features and see how it supports search across departments:
Lightspeed Search for Fast and Accurate Enterprise Answers
When your team needs answers, they usually type questions the way they speak. But most search tools rely on exact keywords or file names, which means the right answer often gets missed or buried.
livepro’s LightspeedAI Search uses natural language processing, vector search, and keyword matching to understand what someone is really asking, even if their wording is unclear or has a typo.
Here’s how it works:
- Understands everyday language: Finds the right answer even when searchers don’t use the exact keyword
- Ranks answers by relevance: Shows the most relevant results based on intent
- Filters results quickly: Sorts answers by tag, content type, or date so your team can find what they need without wasting time.
LightspeedAI Import for Turning Legacy Documents Into Searchable Content
Enterprise teams often delay switching knowledge management tools because content is scattered across PDFs and shared folders. Without a fast way to migrate it, staff keep using outdated files, and the new system sits unused.
With livepro’s LightspeedAI Source Document, you can upload files like Word docs, PDFs, or PowerPoint decks. The system pulls key information from these files and turns it into clear, structured answer cards your team can search and use right away.
For example, if your leave policy is a 12-page document, livepro breaks it into simple, searchable answers. One answer might explain who qualifies for leave, another might list the steps to get approval, and a third might cover return-to-work rules. You don’t have to rewrite or reformat anything.
AI Overview for Instant, Trusted Summaries Across Departments
Support teams often lose time scanning multiple articles to answer one question. This slows down response times and increases mistakes.
livepro’s knowledge navigation feature shows a short AI-generated summary at the top of every search. It pulls the most relevant lines from your approved internal content, which acts as a single source of truth, and presents them in natural language.
Here’s how it works in practice:
- An HR specialist searches for leave policy steps for a returning employee
- AI Overview shows a short summary from the approved policy document
- The answer links to the full leave policy for full context
- A copy button lets the specialist paste the summary into an email or chat
- A thumbs-up or down lets them rate the response for accuracy
- The Knowledge Manager reviews feedback to update or clarify content.
Publishing Workflows and Version Control for Enterprise-Grade Accuracy
In highly regulated industries, a small mistake in shared knowledge can cause risk. That’s why enterprises need full control over how knowledge is created, reviewed, and kept up to date.
livepro keeps every knowledge update visible, trackable, and accountable, from draft to expiry:
- Feedback routing: When someone flags an article, it’s sent to the right Subject Matter Expert (SME). Both the original author and Knowledge Manager can see all comments and status updates.
- Complete version history: Every change is logged by user and time. If a new version causes issues, you can roll back with one click.
- Side-by-side comparison: Reviewers can compare two versions and see what changed, line by line, before approving.
- Timed publishing and expiry: You can set content to go live on a specific date and expire automatically to avoid showing outdated steps.
- Role-based access: Control who can draft, edit, review, or publish. No one can approve their own work, which keeps the process secure.
- Review reminders: livepro automatically reminds article owners when it’s time for a review, so knowledge stays accurate without manual tracking.
This setup helps teams in regulated industries like healthcare, finance, and government keep a trusted, compliant knowledge base that’s always ready to use.
AI Analytics for Spotting Search Gaps and Improving Content
When teams can’t find the right answer, the problem often stays hidden. No one flags it, but productivity drops, mistakes happen, and knowledge gaps grow.
livepro’s analytics and insights show you what’s being searched, which answers are used, and where users get stuck.
Here’s how different teams can use these insights in practical ways:
- Compliance teams can track searches that get no results. These highlight missing policies or answers that need updating.
- Customer service managers can see which responses are used most. These can be added to call scripts or reused in customer macros.
- HR and IT leads can spot failed searches—terms employees are using that don’t return helpful results. From there, they can create new entries or update existing ones to match how people actually ask questions.
- Analysts can connect livepro with tools like Power BI or Tableau to spot trends and measure knowledge use alongside service metrics.
Instead of guessing what to fix, your team gets real data to improve search accuracy and reduce missed answers. It also helps strengthen your knowledge management strategy by showing what content needs attention.
A Single Source of Truth for Staff, Customers, and Compliance Teams
Support teams in enterprises often have separate knowledge bases for staff and customers. This creates duplicate work and increases the risk of outdated or incorrect information.
livepro’s Web-Answers keeps everyone aligned by publishing a single, approved version across all channels. Updates go live instantly, so everyone sees the same trusted information.
livepro also protects sensitive data. Its PII redaction feature scans all content for private details like names or account numbers. If found, they’re flagged and removed before sharing. This keeps you compliant with different privacy laws.
Web-Answers and PII redaction work together to deliver accurate answers to the right people without risking data leaks or doing double the work.
livepro Integrations
ivepro integrates with key platforms. These include:
- Microsoft Teams: Legal, HR, and ops teams can search policies, share steps, and answer questions directly inside chat.
- Salesforce and Zendesk: Support staff see answer suggestions based on the case details they’re working on. They don’t have to search or switch tabs.
- Genesys Cloud: Customer-facing teams get real-time answer prompts with Genesys during calls or chats. It reduces handle time and helps follow the right process.
Livepro also connects to tools like your intranet, chatbot, or custom apps through an open API.
livepro Pros and Cons
Pros
- Accurate search that returns intent based answers
- Easy to edit, manage, and publish content without technical skills
- Clear content structure with customizable answer cards
- Built-in quizzes, videos, and decision trees for engaging knowledge delivery
- Integrates with Microsoft Teams, Salesforce, Zendesk, and Genesys
- Fast setup and responsive support team
Cons:
- Admin setup (roles, scopes, permissions) can take time to learn, but gets easier with use
- API and advanced customizations may require developer help, but support is available
livepro Pricing
livepro offers three custom pricing plans designed for teams managing enterprise knowledge across departments.
| Plan | Best For | Key Features Include |
| Flex | Small teams starting to centralize knowledge | AI-assisted search, standard workflow, reports, answer bot, announcements |
| Premium | Mid-size teams with compliance or review needs | Everything in Flex, plus customizable workflows, SSO, expert support |
| Enterprise | Large orgs with analytics and system integrations | Everything in Premium, plus API access, advanced analytics, and integrations |
Contact us to get a tailored quote based on your enterprise search requirements.
livepro Reviews
Here’s what users like about livepro:
- Easy to embed videos and decision trees inside articles for visual guidance
- Central content library reduces the need to chase down files
- Updates go live instantly without long publishing delays
- Works well in complex, regulated industries like government and finance
- Improves day-to-day efficiency across teams
- Helps centralize knowledge in regulated environments
- Flexible for tech-savvy and non-technical users
Here’s what users think could be enhanced for ease of use:
- Page formatting options could offer more flexibility for diverse content types
- Editor modes can be confusing at first, but get easier with use
Review #1: “All information I need to find is easily accessible. With a couple of keywords on the search I can find everything I’m looking for.” — Igor D., Project Manager at Computer Software.
Review #2: “The great thing about livepro is how easy it is to author and administrate content. We use it throughout a number of departments within the organisation, each with their own set of authors, publishers and users.” — Kylie D., Knowledge Management Supervisor at Government Administration.
livepro Ratings
Glean
Glean is an AI-powered enterprise search tool for large teams that want fast setup and personalized results without building a custom system. It connects to over 100 apps and shows answers based on each user’s role and recent activity.
Glean Key Features
- AI-based search with context awareness
- Connectors for 100+ tools including Slack, Jira, and Salesforce
- Real-time indexing of new and updated content
- Built-in document summaries
- Developer tools for custom use cases
Glean Pricing
Glean doesn’t list pricing on its site. According to third-party sources, plans start around $30–$50 per user/month, with average contracts near $65K.
Coveo
Coveo is an AI-search tool for enterprises dealing with customer-facing and employee knowledge systems. It connects to multiple platforms and uses AI to deliver relevant answers based on behavior, role, and intent across websites, help desks, and internal tools.
Coveo Key Features
- One search across 55+ content sources
- AI models that learn from user behavior
- Search results tailored to each user
- Case deflection tools for support teams
- Built-in dashboards for usage and gaps
Coveo Pricing
Coveo offers two main plans: Pro and Enterprise. Pricing isn’t listed publicly but Capterra reports that plans may start around $600 per month.
Guru
Guru is an AI-powered knowledge management platform for enterprises that want to capture and access information without leaving the tools they use. It connects to apps like Slack and your browser, shows AI-powered answers, and includes built-in checks to keep content accurate. It’s a good fit for teams that value up-to-date, easy-to-find knowledge.
Guru Key Features
- Browser extension for in-context knowledge capture
- Built-in verification to keep content up to date
- Slack and Teams integrations for in-chat answers
- AI search that understands questions and gives precise results
- Knowledge cards with scheduling and review tools
Guru Pricing
Guru has three main plans:
- Free trial: 30-day full-access trial available
- All-in-one: $18/user/month billed monthly
- Enterprise: Custom pricing
Elastic Enterprise Search
Elastic Enterprise Search is for teams with in-house developers who need full control over how data is indexed, ranked, and displayed. It connects to many data sources and supports building custom search tools for large, complex datasets.
Elastic Enterprise Search Key Features
- Built on open-source Elasticsearch for full control
- Custom relevance tuning with APIs
- Supports large data volumes and fast performance
- Integrates with LLMs for semantic search
- Flexible deployment across cloud environments
Elastic Enterprise Search Pricing
Elastic offers four paid plans:
- Standard: Starts at $99/month
- Gold: From $114/month
- Platinum: From $131/month
- Enterprise: From $184/month
GoLinks
GoLinks is a link-based search tool for enterprise teams that need fast access to resources across multiple apps and platforms. It turns long URLs into short codes and uses AI to surface the right link when users type a question.
GoLinks Key Features
- Short link creation for any URL
- AI-powered suggestions based on your query
- Single sign-on with Okta, OneLogin, Azure AD, and Google Workspace
- Analytics dashboard to track link usage
- Universal access via chat, email, or browser bar
GoLinks Pricing
GoLinks offers four plans:
- Free: up to 20 users
- Basic: $2 per user/month
- Pro: $4 per user/month
- Enterprise: Custom pricing
Algolia
Algolia is a search-as-a-service platform for teams that want to build custom search across websites, apps, or internal tools. It fits best with companies that have developers and need full control over how search looks and performs. Algolia uses APIs to deliver fast results, fix typos, and rank answers based on what users mean.
Algolia Key Features
- Search API with full customization
- AI-powered relevance and ranking
- Typo-tolerant search
- Faceted filtering and sorting
- Natural language query support
Algolia Pricing
Algolia offers four plans: Build, Grow, Premium, and Elevate. Pricing isn’t fully listed, but according to a Reddit user, hosting around 175K records could cost over $500/month due to pay-per-record and search request rates.
Lucidworks
Lucidworks is an AI-based search platform for enterprises that manage large, complex data across multiple systems. It fits companies that need custom search setups while meeting strict security or compliance rules. Lucidworks uses AI to rank results, analyze behavior, and help teams find answers across all their tools.
Lucidworks Key Features
- Signal-based ranking from clicks, views, and actions
- Support for both structured and unstructured data
- Prebuilt and custom machine learning models
- On-premises, cloud, or hybrid deployment options
- Role-based security and permission trimming
Lucidworks Pricing
Lucidworks doesn’t publish its pricing online. Based on data from Vendr, most companies pay around $28,000 per year, with some contracts going as high as $79,000 depending on business needs.
Pinecone
Pinecone is a vector database that lets engineering and data science teams build custom semantic search. It suits companies with developers who need low-latency similarity search across large data sets. Pinecone stores vector embeddings, updates indexes in real time, and supports scaling as data grows.
Pinecone Key Features
- Vector embeddings for semantic search
- Real-time index updates
- Low-latency similarity lookups
- Horizontal scaling for large data sets
- API and SDK for custom apps
Pinecone Pricing
Pinecone offers three plans:
- Starter: Free plan for testing
- Standard: Starts at $25 per month
- Enterprise: Starts at $500 per month
2025’s Best Enterprise Search Tools Comparison: Table Summary
| Tool | Best For | Strength Highlight | Rating |
| livepro | All-in-one enterprise search with AI features for teams in any industry | AI-assisted answers, audit-ready content, and seamless workflows | ⭐⭐⭐⭐⭐ |
| Glean | Fast setup across all work apps | Personalized search based on role + activity | ⭐⭐⭐⭐ |
| Coveo | Unifying customer + employee search | Semantic search + case deflection tools | ⭐⭐⭐ |
| Guru | Internal knowledge capture + search | Slack/browser capture + verified knowledge | ⭐⭐⭐⭐ |
| Elastic Enterprise Search | Developer teams with custom data needs | Open-source flexibility + large-scale indexing | ⭐⭐⭐ |
| GoLinks | Link-based knowledge sharing and lightweight search | Short, memorable links + AI-powered suggestions | ⭐⭐⭐⭐ |
| Algolia | High-speed eCommerce or app search | Fast APIs + typo tolerance + relevance tuning | ⭐⭐⭐⭐ |
| Lucidworks | AI search in complex or secure systems | Granular control + ML signal processing | ⭐⭐⭐ |
| Pinecone | Custom AI semantic search infrastructure | Real-time vector search + scale for large data | ⭐⭐⭐⭐ |
Best Practices for Using Enterprise Search Tools
Here are the best practices for using enterprise search tools to improve speed, accuracy, and day-to-day reliability.
Get Your Knowledge Ready for Search
Before you set up your search tool, bring every policy, guide, and FAQ in one place. Remove duplicates, archive outdated files, and give clear names to what remains. Next, convert long Word or PDF documents into smaller, searchable pieces.
livepro can handle that last step with GenAI Document Migration, which pulls text in bulk and creates ready-to-search entries.
Set Clear Owners and Access Rules
To keep your knowledge base accurate, assign clear owners for each article and set rules for who can approve or publish updates. This helps prevent outdated info from slipping in.
Most tools, like livepro, come with built-in workflows and version control to make this easier.
Let Agents Ask Questions in Their Own Words
Most employees type questions the same way they speak. That’s why it helps to choose a tool that understands real phrases and intent, not just keywords. Look for an enterprise search tool that uses natural language processing (NLP) to handle search.
livepro’s LightspeedAI Search can interpret real phrases like “How long does a refund take?” and return the exact policy or script without making your team guess what to type.
Improve Your Search Results with Usage Insights
Use search analytics to spot queries with no results or low clicks. These show where your content is missing or unclear. Add new articles or improve weak ones, then test the same searches to confirm fixes.
livepro’s AI analytics highlights failed searches and unused content, so you can focus updates where they’re needed most.
What to Look for in an Enterprise Search Tool
Use these four checks to pick an enterprise search tool that fits how your team actually works.
Choose a Software Your Team Can Learn Fast
Look for an enterprise search software that’s easy to navigate, with clear buttons and simple search. This helps reduce errors, shortens ramp-up time, and keeps work moving without extra training.
Make Sure the Platform Scales with You
As your business grows, your content will too. Pick a tool that can handle more documents, users, and search traffic without slowing down. This way, you won’t have to switch tools later or lose time fixing performance issues.
Check if You Can Shape It to Your Workflow
Every team has its own way of doing things. Look for a tool that lets you adjust search rules, layouts, and permissions to match how your team works. This makes it easier to keep processes consistent without changing how team members already do their jobs.
Confirm the Tool Meets Your Industry Rules
If your work is regulated, make sure the tool helps you stay compliant. Look for features like version control, audit history, and role-based access. These help you track who changed what, when, and why without adding extra steps to your team’s day.
Bottom Line: livepro Makes Enterprise Search Simple, Fast, and Reliable
If your team wastes time looking for answers, the problem isn’t their effort, it’s the system.
livepro is the best enterprise search tool that helps teams move faster by giving them one clear source of truth. Instead of searching through folders or guessing keywords, AI shows the right answer in one click. Each article is tied to an owner, review date, and full change history to keep content accurate.
This gives your teams full visibility. They can track who changed what, when, and why. It also keeps answers consistent across chat, email, and self-service, so everyone sees the same up-to-date information.
Book a demo to see how livepro helps you get faster, more accurate answers from one trusted source.
