This webinar is designed for CX and enterprise leaders who want to better understand how knowledge management is evolving and what it takes to support modern customer experience teams moving into 2026. We’ll take a practical look at lessons learned from 2025 and share how livepro is approaching the future of knowledge, governance, and AI-driven CX workflows. You’ll walk away with insight into: - How knowledge management improvements in 2025 addressed real CX challenges - The role AI plays in delivering faster, more reliable answers while maintaining control and compliance - What organizations should prioritize in 2026 to build a scalable, future-ready knowledge strategy Whether you’re reassessing your current tools or planning ahead, this session will help you better navigate what’s next.
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Charting New Frontiers: A Look Back, A Leap Forward – 2026 Roadmap Webinar

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KM, contact center, training