Join us for this interactive webinar as Brad Shaw, James Witcombe and Waylon Murphy present and discuss the key findings from the Learning & Development chapter of the 2025 Contact Centre Best Practice Report. Topics discussed: The biggest challenges facing Frontline Agents in their first 3 months Where Frontline Agents really need more training, and how leaders get it wrong The contact centres that have the best development opportunities (as voted by Frontline Agents) The role that purpose-built Knowledge Management plays in learning and development
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Training & Development – Contact Centre Best Practice Report Key Findings Webinar

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