Discover how Christian Care Ministry transformed the way their teams access, govern, and trust knowledge. In this fireside chat, livepro CEO Brad Shaw sits down with Patrick from Christian Care Ministry to explore their journey from fragmented information to a unified, knowledge driven foundation that supports service accuracy, adoption, and cross department collaboration. This session offers practical insight for contact centers and the teams that support them, including operations, training, and compliance, and highlights what it takes to build a scalable knowledge strategy in a highly regulated environment.

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