Training & Development - Contact Centre Best Practice Report Key Findings Webinar

Join us for this interactive webinar as Brad Shaw, James Witcombe and Waylon Murphy present and discuss the key findings from the Learning & Development chapter of the 2025 Contact Centre Best Practice Report. Topics discussed: The biggest challenges facing Frontline Agents in their first 3 months Where Frontline Agents really need more training, and how leaders get it wrong The contact centres that have the best development opportunities (as voted by Frontline Agents) The role that purpose-built Knowledge Management plays in learning and development

🚀 2025 FORUM: 16 October, The Emporium Hotel, Brisbane AU. Save Your Seat Today!

Product
Platform

Knowledge Management

Designed for Contact Centers by people who understand Contact Centers

*new Luna: AI Voice Agent

AI Voice Agent delivers a truly human-like experience.

AI Assist

Unleash the potential of your contact center with the market leading AI Knowledge Management solution

Customer Self-Service Solutions

Provide your customers with answers – not long documents to read and interpret. livepro delivers answers

Integrations

Deliver answers by livepro, through any of your trusted Customer Service or Collaboration apps.

Implementation

Implementation Options

We have a near perfect success rate because we adjust our Implementation plan to your environment

Open API

Deliver answers through nearly any App using livepro simple API

Security

Security & Technology

We work hard to keep your system safe. See how.

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Pricing

FEATURED RESOURCES

How to Build a Knowledge Management Strategy: Steps & Frameworks

Your team has the answers, but those answers

Enterprise Knowledge Management Software: 2025 Guide

You lead a department in a complex organization,

Conversational AI in Banking: Smarter Customer Experience with livepro

Banking customers reach out through chat, phone, apps,

View All Resources
See your ROI

All features

Contact us
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Contact Centers

Local Government

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Featured resources

How to Build a Knowledge Management Strategy: Steps & Frameworks

Your team has the answers, but those answers are scattered

Enterprise Knowledge Management Software: 2025 Guide

You lead a department in a complex organization, and you’re

Conversational AI in Banking: Smarter Customer Experience with livepro

Banking customers reach out through chat, phone, apps, and email,

View All Resources
See your ROI

All features

Contact us
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resources

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browse resource topics

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Training & Development – Contact Centre Best Practice Report Key Findings Webinar

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