livepro 2025 Annual Forum and Gala Awards
2025 Annual Forum and Awards Gala
The #1 Knowledge Management Event in Australia is back for 2025. Join the leading minds in Knowledge Management and CX for a day of learning and a night of prestige as we unveil this years award winners.
JOIN ATTENDEES FROM LEADING ORGANISATIONS
The #1 Knowledge Management Event in Australia is Back in 2025
Join us for our Annual 2025 Forum and Gala Awards Dinner dinner held in Brisbane on the 16 October 2025. You will have the opportunity to:
- Learn the best practices from Knowledge Management experts
- Hear from the leading voices in AI, CX and Knowledge Management during special guest presentations
- Get a sneak peek at the year ahead on the livepro roadmap, and revisit anything you may have missed
- Discover strategies from your peers – what they’ve tried, what worked and what didn’t
- See the real live working systems and success stories of livepro users
- Network with the best in contact centre knowledge management and CX nation-wide
Following the livepro Forum, join us for an unforgettable Awards Gala Dinner as we unveil and honour the 2025 Knowledge Management Excellence Award Winners.
Don’t miss out. Save your seat today.
Ticket Information
To ensure broad representation from our community, we kindly request that each company reserve a maximum of five complimentary tickets for the forum and gala. Additional tickets may be available, subject to availability. Please reach out to the livepro team to confirm: [email protected]
Secure your tickets now for this exclusive event!
Hurry, limited seats available!
Event Information
2025 Annual Knowledge Management Forum
📅 Thur, 16th October 2025
⏰ 8:30am – 3.30pm
📍The Emporium, South Bank
👔 Dress code: Business Attire
Knowledge Management Excellence Awards Gala Dinner
⏰ Time: 6pm ’til late
📍The Emporium, South Bank
👗 Dress code: Cocktail
Indicative Agenda
Don’t forget to register for agenda updates, special guest speaker announcements and updates as they come!
Time | Session |
|---|---|
6:00pm | Knowledge Management Excellence Award Gala Dinner |
8:30am | Registration Open |
9:00am | Welcome and CEO Address |
9:15am | Guest Speaker #1 |
9:45am | Networking |
10:15am | Morning tea |
10:35am | Guest Speaker #2 |
11:05am | livepro: A Year in Review & Future Roadmap |
11:40am | Knowledge Management Q&A session |
12:30pm | Lunch |
1:30pm | Guest Speaker #3 |
2:20pm | Client Presentation |
2:45pm | Afternoon tea |
3:00pm | Product Feedback Session |
3:30pm | Closing Remarks |
Who Should Attend?
Perfect for professionals looking to transform their organisation’s knowledge management capabilities. If you’re responsible for customer service delivery, contact centre operations, or knowledge sharing across departments, this event is designed for you.
Ideal attendees include:
- Contact Centre Managers seeking to reduce call handling times and improve first-call resolution
- Customer Service Leaders wanting to empower agents with instant access to accurate information
- Knowledge Managers looking to centralise and streamline organisational knowledge
- Heads of Customer Experience focused on delivering consistent, high-quality service interactions
- Operations Directors needing to scale knowledge sharing across multiple departments
- IT Decision Makers evaluating enterprise knowledge management solutions
- Training Managers wanting to accelerate onboarding and reduce knowledge gaps
Why attend? Learn how livepro’s enterprise knowledge management platform can eliminate information silos, reduce training time, and improve customer satisfaction across your entire organisation. While purpose-built for contact centres and customer service environments, livepro extends its value to all outward-facing departments, making it the comprehensive solution for organisations serious about knowledge management transformation.
See real implementations, gain practical insights, and discover how leading organisations are using livepro to revolutionise their knowledge management strategy.
FAQ
Yes! When registering, we allow you to select if you would like to attend the day, night or both events.
Of course. This event is designed for any department and any organisation that is looking to transform their knowledge storage, management and sharing capabilities. Due to the customer-led nature of this event, it has been well received in the past for hands-on, real world insight into how a knowledge system transforms departments beyond the contact centre.
The event is held at The Emporium Hotel, South Bank. Nearest accomodation aside from onsite, include:
- The Mantra, South Bank
- Courtyard by Marriott, South Bank
- Rydges, South Bank
If you have questions about products, implementation, integrations, or anything else, please call us on 1300 548 356 (AU), 1844 20 77 999 (US), or send us a message
