Luna: AI Voice Agent
Your Newest Team Member
Luna is an advanced, human-like AI Voice Agent built specifically for the contact center. Incredibly realistic and highly customizable, Luna is the latest in generative AI and knowledge management innovation by livepro.
Luna: The 24/7 AI Voice That Speaks Like Your Team and Integrates with Your Knowledge
Unlike other AI Voice Assistants, Luna is specifically designed with the contact center in mind. The first of its kind to be delivered by a Knowledge Management Organization, Luna operates using your existing single source of truth. Don’t manage yet another knowledge silo – deliver natural language AI phone answers to your customers that combine best in AI, CX and Knowledge Management Innovation. Luna by livepro is able to handle anything from a handful to thousands of calls simultaneously, adapting to your contact centers needs.
KEY BENEFITS
Luna uses the same answers your human team do, is available 24/7 and never has a bad day.
Handles high volumes of calls seamlessly.
Delivers high-quality responses straight from your approved livepro knowledge.
Availability operates 24/7 without breaks.
Easily scales with business growth.
Reduces staffing costs while improving service levels.
Reduce AHT and call queues.
By leveraging the best natural language processing and machine learning models, Luna can handle call overflows, schedule appointments, take routine inquiries or provide customer service outside of normal service hours – all in an incredibly realistic and human-like voice.
Meet Luna
Your AI-Powered guide to a smarter future
KEY FEATURES
Highly Customizable
Choose your AI Agent’s name, voice and greeting. Luna can be customized to suit your organization’s brand identity.
Approved Answers
Luna provides only approved answers from your knowledge base. No* hallucinations, inaccuracies or misinformation.
Easy Governance
Luna utilizes livepro’s advanced permissions and governance features to serve only the answers you want available to customers.
Human-like Calls
Luna uses advanced natural language processing & machine learning models to make for incredibly human-like interactions.
Easy Deployment
Get started right away with your existing knowledge. Our API-first approach allows for integration into your other existing systems.
Continuous Learning
Luna’s AI improves over time, learning from each interaction to provide increasingly accurate and helpful responses.
Real Time Updates
Luna is always up to date and accurate. Changes made to knowledge are reflected instantly for customers calling Luna.
Guardrails
Rest assured, Luna has strict guardrails in places to keep conversations professional and on topic.
Handovers
If enquiries require a human-touch, Luna is able to handover to your agents with ease.
Multilingual
Luna recognizes the language your customer speaks and automatically switches from English to your customer native tongue.
Single Source of Truth
Break free from knowledge silos. Use and manage one knowledge source to deliver answers via AI Voice Assistant.
USE CASES
Healthcare
A medical imaging network can utilize Luna to answer questions about required preparation for procedures, clinic hours, bookings & billing 24/7. This offers patients accurate, empathetic & human-like support no matter when they need to call. Luna’s HIPAA-compliant design ensures patient data is secure, and allows healthcare providers to enhance accessibility, patient satisfaction, and operational efficiency without compromising confidentiality.
Local Government
Luna ensures citizens receive help even after office hours by answering queries about council services, permits, and events 24/7. Whether it’s checking library opening hours or accessing information on waste collection schedules, Luna provides timely, accurate responses when human staff are unavailable. With multilingual capabilities, Luna ensures inclusivity, enabling all citizens, regardless of language, to access essential information effortlessly. Residents no longer need to wait until morning to address their concerns, improving overall satisfaction and trust in local government. Luna handles repetitive inquiries after hour.
Insurance
Luna helps insurance providers enhance customer experiences by guiding callers through claim submissions, policy information, and coverage inquiries. Its intelligent voice capabilities deliver precise answers quickly, while complex cases are escalated to agents. Luna supports organizations needing to scale up or down efficiently, helping manage fluctuating call volumes during peak times. By reducing first-call resolution (FCR) rates and average handle times (AHT), Luna improves operational efficiency and ensures a smoother customer journey.
Retail
Luna enhances the retail experience by offering 24/7 support for product inquiries, store hours, promotions, and order tracking. It provides fast, accurate, and friendly responses, ensuring customers always have access to the information they need. With multilingual capabilities, Luna can assist shoppers worldwide, while handling high call volumes during peak times. By managing routine inquiries, Luna frees up staff to focus on more complex issues, improving efficiency, customer satisfaction, and loyalty. It’s a seamless, scalable solution for retailers looking to elevate their customer service.
