We’re thrilled to announce that nominations for the livepro Knowledge Management Excellence Awards 2025 are now officially closed. This year’s response has been extraordinary, with over 60 submissions received across five categories from more than 20 leading organisations across Australia.
Outstanding Entries Across Diverse Sectors
The calibre of this year’s entries has been truly exceptional. Submissions have showcased impressive metrics, detailed implementation strategies, and transformative knowledge management initiatives that demonstrate the real-world impact of effective KM solutions. Our judging panel faces the challenging task of selecting winners from an incredibly strong field of nominees.
2025 Award Nominees
We’re proud to recognise the following organisations for their commitment to knowledge management excellence:
Financial Services
- Australian Retirement Trust – One of Australia’s largest superannuation funds
- Qudos Bank – Member-focused banking institution
- RAA – South Australia’s leading member organisation
Insurance
- Avant Mutual and Doctors Health by Avant – Medical indemnity and health insurance specialists
- Police Health – Health insurance provider for emergency services
- GMHBA – Health insurance and financial services provider
- Acenda – Life insurance specialist
Healthcare & Aged Care
- Silverchain – Australia’s largest not-for-profit provider of home care services
- iMed Radiology Network – Leading radiology services provider
Government & Local Councils
- City of Gold Coast – Queensland’s second-largest local government
- Camden Council – Progressive NSW local government authority
- Latrobe Council – Victorian local government
- Fraser Coast Council – Queensland regional council
- Campbelltown City Council – Growing Sydney region authority
- Magistrates’ Court of Victoria – State judicial body
Education & Training
- Holmesglen – Victoria’s largest vocational education provider
- intowork – Employment and training services organisation
Automotive & Travel
- Mitsubishi Motors – Global automotive manufacturer
- APT Travel Group – Luxury touring and river cruise operator
Business Process Outsourcing & Customer Experience
- TSA Group – Australia’s leading CX solutions provider
Life Insurance
- Acenda – Life insurance specialist
The Five Award Categories
The livepro Knowledge Management Excellence Awards recognise achievement across five distinct categories, each highlighting different aspects of successful knowledge management implementation.
The Ambassador Award: Excellence in livepro Advocacy
This category celebrates individuals or teams who have been exceptional advocates for their knowledge management system, both within and beyond their organisation. Winners demonstrate a track record of successful advocacy through measurable improvements in employee productivity, customer service, or other business outcomes.
Strong ambassadors lead adoption in new departments, help colleagues overcome resistance, and create compelling content to support system adoption. They serve as knowledgeable resources, developing training materials and demonstrating exceptional dedication to promoting the value of effective knowledge management.
Key success indicators: Increased efficiency metrics, improved workflow adoption, enhanced response times, successful rollouts to new departments, improved knowledge transfer, and measurable advocacy impact.
Knowledge Object Award: Excellence in Knowledge Creation
This award recognises exceptional individual knowledge objects created within livepro, whether documents, work instructions, hubs, announcements, or other knowledge assets. Winning entries provide exceptional value by significantly reducing call handling times, increasing engagement, improving customer satisfaction scores, or reducing errors and incidents.
The best knowledge objects are user-friendly, formatted consistently, easily accessible, and regularly maintained to ensure ongoing relevance. They solve specific problems, improve processes, and support training initiatives while building organisational capabilities.
Key success indicators: Reduced response times, enhanced CSAT and NPS scores, decreased training expenses, improved engagement, reduced time to find information, and faster task completion.
Implementation Award: Implementation Success Stories
This category honours individuals and teams who have successfully launched livepro or expanded it to new teams, departments, or business units. Winners demonstrate excellence in planning, stakeholder engagement, change management, and sustained adoption.
Successful implementations feature innovative strategies for securing buy-in, dynamic communication campaigns, creative training programmes, and effective launch strategies that maintain momentum post-deployment. They showcase leadership excellence and creative problem-solving that transforms organisational knowledge management.
Key success indicators: Streamlined processes, enhanced quality assurance results, decreased operational costs, improved employee engagement, and sustained usage metrics demonstrating long-term adoption success.
Innovation Award: Excellence in Feature Innovation
The Innovation Award recognises teams or individuals who have achieved exceptional results by implementing or integrating livepro features in innovative ways to address significant organisational challenges. This category celebrates creative approaches to maximising feature effectiveness and transforming processes.
Winners demonstrate how they’ve overcome integration challenges, applied innovative problem-solving, and achieved measurable improvements through thoughtful feature implementation. Whether working with new or existing features, winners show how strategic feature use drives organisational success.
Key success indicators: KPI improvements, increased user adoption, enhanced CSAT/NPS scores, cost reductions, reduced processing times, and improved workflow efficiency.
Knowledge Management Results Award: Excellence in Managing Knowledge Management
This award recognises individuals, teams, or organisations that drive positive business outcomes through effective knowledge management system use. Winners demonstrate how they’ve met and exceeded organisational goals while advancing knowledge management maturity.
Strong entries showcase strategic approaches, well-structured processes, and governance models that ensure continued success. They illustrate how effective knowledge management improves organisational maturity, maintains quality, and delivers sustained value through measured performance frameworks.
Key success indicators: Operational efficiency gains, quality improvements, cost optimisation, enhanced employee experience, improved knowledge accessibility, and demonstrated advancement in knowledge management maturity.
Why Leading Organisations Choose livepro
This diverse nominee list demonstrates livepro’s strength across multiple industry verticals. While we have deep expertise serving government and local councils, these awards showcase our extensive work with:
- Major financial institutions and insurance providers managing complex regulatory requirements and member enquiries across superannuation, banking, medical indemnity, health, and life insurance sectors
- Healthcare providers delivering critical information to care teams across distributed networks, from radiology services to home care operations
- Enterprise-scale organisations requiring sophisticated knowledge management infrastructure, including global automotive manufacturers
- Customer-facing operations where accurate, instant information access directly impacts service quality, customer satisfaction, and operational efficiency
What the Awards Reveal About Knowledge Management Success
The award categories themselves provide valuable insights for organisations evaluating knowledge management solutions. Success requires attention to multiple dimensions:
People and Advocacy: Technology only succeeds when people champion it. Organisations need internal advocates who drive adoption, create training content, and help colleagues overcome obstacles. The Ambassador Award recognises that cultural change is as critical as technical implementation.
Content Quality: A knowledge management system is only as good as the knowledge it contains. The Knowledge Object Award highlights that well-structured, user-friendly, regularly maintained content directly impacts operational efficiency, quality outcomes, and employee experience.
Implementation Excellence: Successful deployments require careful planning, effective change management, creative communication strategies, and sustained momentum. The Implementation Award shows that rollout strategy significantly influences long-term adoption and value realisation.
Innovation and Problem-Solving: Organisations achieve breakthrough results by thoughtfully applying features to address specific challenges. The Innovation Award demonstrates that strategic feature use, whether leveraging new capabilities or reimagining existing ones, drives measurable business impact.
Governance and Sustainability: Long-term success requires structured processes, governance frameworks, and continuous improvement mechanisms. The Knowledge Management Results Award emphasises that sustained value comes from strategic management, not just initial implementation.
Evaluating Knowledge Management Solutions: Lessons from Award Entries
For organisations researching knowledge management systems, the diversity and quality of these award submissions offer valuable decision-making insights:
Industry-Specific Requirements: From managing medical protocols to financial regulations to government policies, effective knowledge management systems must adapt to sector-unique needs while maintaining usability and accessibility.
Measurable Business Impact: Award submissions consistently demonstrate quantifiable improvements including reduced response times, enhanced customer satisfaction scores, decreased operational costs, improved employee engagement, and faster information access.
User Adoption and Experience: The best knowledge management implementations prioritise user-friendly interfaces, consistent formatting, accessible design, and ongoing maintenance that keeps content relevant and valuable.
Integration and Scalability: Modern knowledge management systems should integrate seamlessly with existing CRM, helpdesk, and communication platforms while scaling to accommodate organisational growth and evolving needs.
Change Management and Training: Successful deployments feature dynamic communication campaigns, comprehensive training programmes, and leadership support that transforms resistance into championship.
Content Governance: Maintaining accuracy and currency requires robust workflows, clear accountability, governance models, and quality assurance processes that ensure long-term knowledge base value.
Recognition Across Australia’s Leading Organisations
From Victoria’s largest vocational education provider to Queensland’s major regional councils, from medical specialists to automotive manufacturers, from superannuation giants to community service providers, this year’s nominees represent the breadth of Australia’s organisational landscape.
Each nominee has chosen livepro to address their unique knowledge management challenges and improve how they serve customers, members, patients, students, or constituents. Their submissions reveal organisations achieving:
- 30-50% reductions in response times and call handling durations
- Significant improvements in customer satisfaction and Net Promoter Scores
- Substantial cost savings through reduced training expenses and operational efficiencies
- Enhanced employee experience with improved engagement and reduced turnover
- Faster information access enabling teams to find answers in seconds rather than minutes
- Successful multi-departmental rollouts demonstrating scalability and organisational buy-in
What’s Next
The judging process is now underway, with our expert panel evaluating submissions based on measurable results, innovative approaches, strategic implementation, and demonstrated business impact. Winners will be announced in the coming weeks.
Regardless of the final results, every nominee has demonstrated a commitment to knowledge management excellence that sets them apart in their respective industries. Their willingness to measure, document, and share their success stories contributes to advancing the broader knowledge management community.
About the livepro Knowledge Management Excellence Awards
The annual awards recognise organisations that have achieved outstanding results through effective knowledge management implementation. The five categories span the full spectrum of knowledge management success, from individual advocacy and content creation to implementation excellence, innovative feature use, and strategic knowledge management leadership.
Interested in learning how knowledge management can transform your organisation? Discover how leading Australian enterprises, financial institutions, healthcare providers, government agencies, and educational institutions use livepro to empower their teams with instant access to accurate information, reduce operational costs, improve customer satisfaction, and build sustainable knowledge management capabilities.
