Open Access

Premium Knowledge Base Software

The highest rated and most versatile CX Knowledge Base Software Solution

One set of customer answers delivered to all channels for everybody to access

Open Access is the perfect knowledge base for organisations managing multiple communication channels. Allow staff or customers to find the answer they need at any time. Hosted by livepro users can search and access the knowledge you choose on things like product types, services and policies. Easily copy paste your content or author new content into the system, publish it and remove the need to search for pdf’s or read through out-dated cheat sheets. 

Download 2021 Product Sheet

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Easy Setup

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Brand Customisation

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Permission Controls

Knowledge Base Software Key Features & Benefits

Knowledge Base Software designed from the ground up to help you scale your customer support, and, collaborate better with your team.

  • Knowledge Visibility Control – Choose which knowledge your audience can view
  • Customisable – Update the look and feel of your knowledge base to match your brand guidelines and choose which features you want to enable
  • Simple Updates – livepro articles updated in minutes, no more waiting for developers or publishers to make changes to your website
  • Total User Control – workflow features allow you to control who can author, edit, review, and publish to your knowledge base
  • Feedback – Collect feedback directly from your customers and manage it directly through livepro so nothing is ever lost or forgotten
  • Reporting – Full customer insights. See what articles are trending and what people are searching for and the ability to connect Google analytics!
  • Multi-Site Setup – Create multiple knowledge bases with different URLs to display information to the appropriate audience. All are stand-alone websites, so you can customise each one however you like!
  • Knowledge Types – Ensure users get the most out of your knowledge. Utilise our triage bot (the rocket!), articles and tree mapped work instructions to find out answers to complex processes and policies
  • Security – All data is hosted on the secure AWS network in your relevant region. Looking for additional security? Simply turn on IP Restrictions or password requirements to ensure knowledge privacy.
  • Quick & Easy Implementation – Online training modules available or full training via our global partners in the USA, UK, Europe, APAC & Australia.

 

How can specific departments utilise the Open Access?
  • HR – Open Access ensures all policies are in the one place and always up to date through compliance tools.
  • Project Teams – build repeatable project information and have the teams easily update the knowledge as projects go through their cycles. Reuse the knowledge gained to create efficiencies in the next project.
  • Process Workers – Open Access helps with ensuring consistency when following processes, making correct decisions via the decision tree feature, and completing all tasks associated with the order.