Helpjuice is a popular choice for building a knowledge base among many enterprises and call center teams. But when scaling a team or needing more flexibility, it might feel limiting.
Users often point out the following issues with Helpjuice:
- Limited customization options: Many users need more customization tools to create a branded knowledge base.
- Search functionality is clunky: The search function doesn’t always yield the most relevant results, indicating room for improvement in search accuracy.
- The editor feels too basic for advanced formatting: Helpjuice’s text-based editor makes writing and formatting articles too basic or requires coding knowledge.
In this guide, we’ll review the 10 best Helpjuice alternatives by comparing key features and pricing to help you find the best platform.
TL;DR: The Top Alternative to Helpjuice in 2025
Helpjuice is a popular knowledge management software, but it lacks customization options. Its editing tools also feel limiting for custom branding. livepro is the #1 Helpjuice alternative, offering advanced customization, flexible workflows, and full control over your knowledge base. It’s built for contact centers, enterprises, and regulated industries that require structured, secure, and scalable knowledge management.
While tools like KMS Lighthouse, Document360, Bloomfire, and Guru also offer customizable AI-powered knowledge management solutions, livepro stands out with its affordable pricing and all-in-one feature set.
10 Best Helpjuice Alternatives in 2025
Here are 10 best Helpjuice alternatives:
1. livepro: Best for Knowledge Management, Hybrid Search, AI-Assisted Authoring, and Customization
livepro is a knowledge management tool built for contact centers, enterprise teams, and organizations. It centralizes your scattered data into a knowledge base so your team can instantly find accurate answers to complex queries.
As a Helpjuice alternative, livepro provides advanced AI functionality and strong knowledge management features for real-time conversations, complex workflows, and compliance-heavy teams.
Here’s a detailed look into livepro features:
Knowledge Management System for Accurate Information Access
livepro helps you overcome data silos by consolidating your scattered data across multiple channels into a single source. This includes training manuals, documentation, expert-written notes, and customer feedback.
Once imported, content is organized into customizable categories and topical hubs, allowing you to structure information in a way that matches your team’s workflows and priorities. Whether you’re onboarding new employees or supporting frontline agents, everything is easy to find and ready to use.
Unlike Helpjuice, livepro offers extensive customization. You can control how content is created, accessed, and maintained. This includes defining custom templates, setting content visibility by role or channel, and designing flexible workflows that fit your approval process.
livepro also lets you tailor layouts, permissions, and access levels, ideal for highly regulated industries or teams with complex documentation needs.
Lightspeed Search for Instant, Accurate Answers
When you search a keyword, livepro’s Lightspeed Search uses AI and search scoring to instantly surface the most relevant answers from your knowledge base.
Compared to Helpjuice’s search, our Lightspeed Search combines AI, natural language processing, neural search, and vector-based algorithms to understand user intent beyond basic keywords.
Our software intelligently ranks the most relevant results to your agent or customer queries. This helps you self-serve customers and also onboard new hires faster.
Modern Content Editor for Knowledge Authoring and Customization
livepro offers a What You See Is What You Get (WYSIWYG) editor. It lets your team quickly format text, insert images or videos, create tables, and add links or bullet points in a clean visual interface.
You can also preview your content in real time, so what you see during editing is exactly what your end users get.
Many users find Helpjuice’s editor limiting and unintuitive, especially for non-technical users. In contrast, livepro’s WYSIWYG editor is beginner-friendly and fast, making content creation and editing much easier.
Advanced Workflow Tools for Structured Knowledge Retrieval
Our software allows you to create professional, structured content in minutes. Whether you’re building a how-to guide or a compliance SOP, the editor ensures consistency in layout, tone, and readability.
With livepro, you can:
- Use pre-designed templates to create consistent, on-brand articles in minutes.
- Build decision trees using a drag-and-drop interface—ideal for step-by-step processes and guided troubleshooting.
- Leverage styled templates for process guidance, making complex workflows easy to follow.
- Maintain consistency with content governance tools like version control, scheduled publishing, and permissions.
Unlike Helpjuice, livepro also provides knowledge authoring training led by in-house experts. We make sure your team follows best practices in clarity, structure, and knowledge lifecycle management.
livepro’s AI-Powered Tools for Better Employee and Customer Experience
livepro offers a wide range of AI-powered tools to refine and retrieve information accurately from the knowledge base for employees and self-service solutions. Our hybrid search function uses AI to improve results by analyzing the user’s search intent.
The software automatically detects typos, uses GenAI for precise answers, and ranks answers by search scores for judgment. This allows your agents to access accurate information and deal with complex situations like experts.
Other than our hybrid search, we also offer AI knowledge management features like:
AI Overview
livepro instantly generates AI-powered summaries in natural language. The software pulls accurate information from approved knowledge only and speeds up response time with easy copy/share and thumbs-up feedback.
AI Authoring
Our software summarizes, simplifies, and polishes knowledge articles. Our AI feature helps authors refine their tone and style automatically. This speeds up content creation and improves consistency.
LightspeedAI Bulk Import
livepro converts long, unstructured documents into easy-to-read knowledge articles. Our software uses GenAI to format, summarize, and style content. This feature is ideal for rapid knowledge management migration and setup for larger enterprises.
Lightspeed AI
livepro uses GenAI through LightspeedAI to convert lengthy, unstructured documents into ready-to-use, collapsible knowledge articles. This reduces setup time by transforming internal content into best-practice formats that are easy for agents and customer support.
Knowledge Governance to Maintain Knowledge Integrity & Security
livepro gives you full control over how you create, review, update, and access your knowledge. It makes sure all content is accurate, secure and aligns with compliance standards.
Here’s a detailed look into livepro’s knowledge governance features:
- Manage workflows: You can automatically route feedback to the right team members. All feedback is tracked with full visibility so the original poster and the KM team can monitor responses and resolution.
- Keep version control: livepro lets you maintain a complete audit trail of every change. See who made updates, when they occurred, and what was changed. Roll back to any previous version in seconds.
- Visual version comparison: You can compare current and previous versions of knowledge articles side by side to see exactly what has changed.
- Role-based permissions: livepro lets you define permission-based roles to control who can create, edit, review, or publish content. This prevents unauthorized changes and helps maintain content integrity.
- Knowledge article workflow: You can automate the full authoring, review, and approval process with subject-matter experts.
- Authored content review: Knowledge managers can share articles with SMEs for input, with tracked changes and a full audit trail, streamlining collaboration and accountability.
For example, if a support agent spots an outdated troubleshooting step in a live article, they can flag it instantly. With livepro’s workflow, the feedback is automatically routed to the assigned SME. The SME reviews the suggestion, makes the necessary edits, and the knowledge manager can track every step—from initial feedback to final resolution.
Built-in Feedback Mechanism for Content and Customer Journey Improvements
In many knowledge-base systems, content becomes outdated, but users have no clear way to flag issues or suggest improvements. livepro’s built-in feedback mechanism allows agents to suggest improvements directly within the knowledge management system.
Feedback is automatically routed to the right team members for review. You get full visibility into responses and resolutions, shared with both the original poster and the knowledge management team.
This helps you keep your content fresh and accurate. It also gives you real-time input from your frontline team so you can understand and improve your customer journey.
Strong Integrations for Faster Knowledge Base Creation and Onboarding
livepro integrates with various third-party applications, including Genesys Cloud, NICE CXone, Microsoft Teams, Salesforce, Zendesk, and Microsoft Dynamic CRM.
Our software offers an Open API for custom integrations, allowing you to quickly integrate livepro via your website, chatbot, app, or any other communication channel. This allows you and your teams to get instant answers from a single source of truth on any platform. You also have better control over your content.
AI Analytics and Customizable Dashboards for Accurate Reporting
livepro offers customizable dashboards with AI-powered analytics, giving you a real-time easy-to-read overview of how knowledge is being used across your organization. Our software tailors your dashboards to show only the metrics and insights most relevant to your team or department.
For example, the customer service department manager can track trending searches, customer behavior, and agent performance. This helps them evaluate what needs improvement.
You can also connect livepro to external Business Intelligence tools like Power BI or Tableau to combine knowledge usage data with other business metrics.
Case Study: How Atlanticus Reduced Handle Time and Improved Compliance Using livepro
The Problem:
Atlanticus, a financial services company, was relying on outdated PDFs and email updates to share policies with agents. As a result, official documentation was referenced in less than 5% of calls. Agents struggled to find information quickly, leading to high handle times (266 seconds) and rising compliance risk.
The Solution:
They implemented livepro’s knowledge management solutions, using features like Lightspeed Search, structured workflows, and in-platform feedback to centralize knowledge, streamline updates, and guide agent responses in real time.
The Results:
Atlanticus achieved the following results by adopting livepro as a solution:
- 14% drop in Average Handle Time (from 266s to 230s)
- 100% agent adoption in targeted call centers
- 100% compliance with approved content
- 2,000+ feedback submissions—driving content improvements
livepro gave Atlanticus the visibility, control, and agent support their old system lacked.
Schedule a free demo to learn how livepro can help you with your knowledge management.
livepro Pros and Cons
Pros
- Has a user-friendly interface
- Offers no-code what you see is what you get (WYSIWYG) editor
- Integrates with website, chatbot, chat, or Voice IVR
- Offers advanced customization options
- Provides permission-based control
- Offers AI-powered tools for knowledge management
- Offers hybrid search functionality
- Allows customer self-service solutions
Cons
- Learning curve for advanced features, but the help center is there to resolve issues.
livepro Pricing
livepro charges three pricing tiers: Flex, Premium, and Enterprise. Contact the sales team for each pricing plan and how it fits your business needs.
Customer Reviews
Here’s what users like about livepro:
- Easy to use
- Customization options for personalized branding
- Personalized customer experience
- Built-in feedback integration
- Affordable pricing
Here’s what users don’t like about livepro:
- Lack of Javascript support
- No mobile app
Review #1: “It is extremely user-friendly for both the end user and authors/administrators. With innovative features and a fully customisable platform, it has everything you need to contain all of your processes and information in one location.” – Nicola B.
Review #2: “Livepro allows you to customise with your own custom assets (Built in CSS and HTML) allowing the platform to evolve with your company, by creating unique, engaging experiences.” – Cody P.
Customer Rating
2. KMS Lighthouse
KMS Lighthouse is an AI-powered knowledge management system that improves enterprise knowledge accessibility with customization options and a focus on simplicity.
KMS Lighthouse Key Features
The following are the key features of KMS Lighthouse:
- Provides real-time information retrieval
- Offers centralized knowledge bases
- Supports integrations like AWS, Azure OpenAI, and Salesforce
- Offers advanced AI-powered search functionality
- Provides content management tools
- Supports customer satisfaction score
- Allows comparison tools
- Supports custom workflows and decision trees
KMS Lighthouse Pricing
KMS Lighthouse pricing starts from $30 per month per user.
KMS Lighthouse Customer Reviews
What users like about KMS Lighthouse:
- Ease of use
- Permission control
- Feedback functionality
- Customizable interfaces
- Content development templates
What users don’t like about KMS Lighthouse:
- Limited admin flexibility
- No mobile-friendly support
- Expensive pricing
Review #1: “Overall, amazing. We’ve now got a solid foundation of information that will propel us into the future enablement of other self serve tools and features.” – Stacy M.
Review #2: “Right after opening interface i did realize how to use basic features of this platform. It have had friendly and useful interface, no any unnecessary items that steal your attention.” – Timur M.
Customer Rating
3. Document360
Document360 helps you build a powerful knowledge base with AI-driven support and advanced content-authoring features. As a Helpjuice alternative, it’s a great platform to centralize your documentation.
Document360 Key Features
Here are some Document360 key features:
- Offers article summaries for quick scanning
- Supports knowledge base portal for editors, writers, and reviewers
- Provides a customizable site for customers and employees
- Supports embeddable widget for knowledge base assistance
- Has an AI-powered search engine
- Offers insights into knowledge base usage
- Supports workflow management
- Includes a centralized repository of terms and definitions
Document360 Pricing
You can contact the sales team for custom pricing plans.
Document360 Customer Reviews
Here’s what users like about Document360:
- Easy interface
- Quick onboarding and setup
- Good customer support
- Advanced content editor
- Simple admin features
Here’s what users don’t like about Document360:
- Expensive pricing plans
- Occasional glitches on large documents
- Fewer analytics
Review #1: “Document360 integrates well with our existing tools streamlining our workflows and enhancing productivity.” – User
Review #2: “I’m a big fan of how Document360 enables easy, comprehensive knowledge base building and maintenance the nifty editor and search is powerful and on point…” – Aditya A.
Customer Rating
4. Confluence
Confluence, developed by Atlassian, is a collaboration and knowledge management platform designed to help teams create, organize, and share information.
Confluence Key Features
Here are Confluence’s key features:
- Provides deep integration with Atlassian’s products
- Centralize your documentation to a single source
- Supports quick search functionality for instant answers
- Connects Atlassian Marketplace for customization and add-ons
- Offers real-time co-editing tools
- Automates task notifications
- Supports AI-powered tools for content improvements
- Offers whiteboard feature for collaboration
Confluence Pricing
Confluence charges three pricing tiers, starting from $5.16 per month per user. You can also try out the free plan for limited features.
Confluence Customer Reviews
Here’s what users like about Confluence:
- Strong team collaboration tools
- Smooth integrations
- User-friendly interface
- Project scoping features
What users don’t like about Confluence:
- Lack of premade templates
- High pricing tiers for advanced features
- Lacks in complex search queries
Review #1: “I like having the ability to create a space within Confluence and include my entire team. I love how much simpler communicating with your colleagues is..” – Carlotta S.
Review #2: “It might be overwhelming at first; there are plenty of options and personalization elements you can include, so you might think, “It is too much for me.” – Thomas P.
Customer Rating
5. Bloomfire
Bloomfire is a popular knowledge management software that consolidates your entire documentation into a single source.
Bloomfire Key Features
Here are some of Bloomfire’s key features:
- Supports AI-powered enterprise search
- Offers AI content authoring tools
- Supports summaries, key takeaways, and insights
- Provides advanced formatting tools
- Supports Q&A collective knowledge engine
- Offers analytics tools and admin control
- Helps you restructure and create flexible taxonomies
Bloomfire Pricing
You can contact the sales team for custom pricing.
Bloomfire Customer Reviews
Here’s what users like about Bloomfire:
- Easy to use
- Quick implementation
- Good customer service
- Flexibility
- Visually appealing interface
- Good search functionality
What users don’t like about Bloomfire:
- Clunky indexing and navigation
- Customer onboarding can be complex at times
- Limited customization options
Review #1: “I love the ease of using the product and the versatility. We call it our content Google at work because that is literally what we use it for.” – Caitlin S.
Review #2: “Its been a pleasant experience overall with Bloomfire. Though scaling up the experience for multiple teams is a challenge.” – Ashish K.
Customer Rating
6. Guru
Guru compiles your scattered data into a single knowledge base and uses AI search to retrieve and summarize accurate answers to your teams.
Guru Key Features
The following are the Guru’s key features:
- Supports enterprise search tool
- Provides custom AI models for precise answers
- Integrates with your existing tools
- Offers Guru GPT for AI-generated outputs
- Supports AI Training Center
- Offers powerful analytics tools and AI-powered suggestions
- Allows HRIS sync to import employee data
- Supports auto-archive for outdated content
- Supports premade templates for approvals
Guru Pricing
Guru pricing plans start from $15 per month per user.
Guru Customer Reviews
Here’s what users like about Guru:
- Easy to update information
- SEO capabilities
- Collaboration tools
- Quick setup
- Easy to integrate
What users don’t like about Guru:
- Slow loading times
- Poor search functionality
- Limited features on the trial version
Review #1: “It satisfies what me and my team is looking for: a smart way to access the information stored in a well-structured way…” – Anh L.
Review #2: “Guru was a great place for our team to start their knowledge base. However, as the content in our Guru grew, it was difficult to find and update information in our Guru” – Jorgen P.
Customer Rating
7. eGain
As a Helpjuice alternative, eGain stands out with its AI-powered guidance, contextual search, and deep CRM integrations. It’s an ideal platform for enterprises that need a scalable, intelligent knowledge base for customer service.
eGain Key Features
The following are the eGain key features:
- Supports AI agents for self-service and contact center assistance
- Allows content management and permission-based access
- Offers search methods and conversational guidance
- Offers eGain Marketplace to integrate multiple apps
- Supports omnichannel integration across social, chat, email, co-browse, and phone
- Uses GenAI for personalized customer engagement
- Offers AI-powered analytics
eGain Pricing
eGain has custom pricing plans based on your business size and required features.
eGain Customer Reviews
Here’s what users like about eGain:
- Simple user interface
- Easy to use
- Intuitive AI features
What users don’t like about eGain:
- Limited customization options
- Not suitable for complex knowledge management
Review #1: “Once it is up and running it is very effective. Customers and employees love the ease of using it. Overall great product and will enhance your communication.” – David Z.
Review #2: “Egain allows you to do full tracking of the potential customer and know their tastes, get closer, to know what exactly you are looking for to know if you can give it to them.” – Lisa M.
Customer Rating
- 4.5 stars on G2
8. Upland Panviva
Upland Panviva is a strong Helpjuice alternative that lets you create, manage, access, and retrieve information from a single compliant knowledge base.
Upland Panviva Key Features
Here are some of Upland Panviva’s key features:
- Supports AI-powered guidance
- Provides AI-powered Agent Assistant for searches
- Offers no-code authoring tools
- Collects real-time feedback for improvements
- Helps you track workflows for audit trails
- Provides compliance tools to avoid risks
- Supports analytics tools for accurate reporting
Upland Panviva Pricing
Contact the sales team for pricing details.
Upland Panviva Customer Reviews
Here’s what users like about Upland Panviva:
- Simple interface
- AI-powered features
- Structured content management
- Personalized branding
- Easy to navigate
What users don’t like about Upland Panviva:
- Poor integration capabilities
- Limited formatting options for complex document structures
- Initial onboarding takes time
Review #1: “Panviva helped us get to a true single-source for knowledge in our contact center. We rely on it for all of our customer-facing procedures and scripting…” – User.
Review #2: “When using the system from the back end or the administrative side I found the system easy to navigate or use. I do believe that could be a few upgrades to help with the easy of creating and developing documents.” – Lani C.
Customer Rating
- 4.6 stars on G2
9. Notion
Notion is a comprehensive, all-in-one productivity application that combines note-taking, project management, and knowledge management into a single platform.
Notion Key Features
The following are Notion’s key features:
- Centralize your knowledge to create a personal wiki
- Supports search engines with powerful filters
- Has a wide range of customizable templates
- Offers branded guidelines
- Provides synced Blocks feature for similar content
- Offers version control with verification
- Integrates with Slack, Jira, and Figma
- Supports email campaigning tools
- Lets you create and manage hierarchical pages
- Provides user and content analytics
Notion Pricing
Notion pricing starts from $10 per seat per month.
Notion Customer Reviews
Here’s what users like about Notion:
- Simple interface
- Flexible and versatile
- Supports multimedia content
- real-time information sharing
What users don’t like about Notion:
- Initial setup is tricky
- Can’t analyze documents
- Advanced features on higher pricing tiers
Review #1: “Its versatility made it great for organizing content and projects in one place, though it required some setup to fully unlock its potential.” – Matteo P.
Review #2: “Every page is extremely customisable, with loads of useful objects including databases (complex tables) and even ticket tracking.” – Samuel H.
Customer Rating
10. KnowledgeOwl
KnowledgeOwl is a comprehensive knowledge base software solution that allows you to easily create and manage an online knowledge base.
KnowledgeOwl Key Features
Here are KnowledgeOwl’s key features:
- Offers advanced search functionality with auto-suggest
- Provides WYSIWYG content management system
- Allows customizable user roles and permissions
- Supports article templates, snippets, and shared content creation
- Provides a glossary feature with auto-highlighting
- Includes dashboards and reports on content performance
KnowledgeOwl Pricing
KnowledgeOwl pricing starts from $100 per month for up to 1000 articles per knowledge base.
KnowledgeOwl Customer Reviews
Here’s what users like about KnowledgeOwl:
- Custom branding options
- Good customer service
- Easily digestible
- Layout variety
- Suitable for non-technical users
What users don’t like about KnowledgeOwl:
- Too expensive for small teams
- Limited out-of-box integrations
- Fewer analytics
Review #1: “I have zero experience of coding / tech things and it was really easy to get the basics up and running, and customise it to our brand.” – Maura R.
Review #2: “It helps a team, organization, startups among others to manage their data efficiently and cost-effectively. Its user interface is easy to understand.” – Chitrang S.
Customer Rating
Comparison Table: 10 Helpjuice Alternatives 2025
| Platform | Key Features | Pricing | Overall Rating |
| livepro | AI search, GenAI bulk import, customizable templates, workflows, integrations, feedback system | Custom | ⭐4.9/5 |
| KMS Lighthouse | AI search, decision trees, real-time info retrieval, integrations with AWS & Salesforce | $30/user/month | ⭐ 4.5/5 |
| Document360 | AI summaries, powerful editor, portal access, embeddable widget, workflow management | Custom | ⭐ 4.8/5 |
| Confluence | Real-time editing, Atlassian integration, task automation, whiteboards, AI tools | $5.16/user/month | ⭐ 4.2/5 |
| Bloomfire | AI-powered search, Q&A engine, analytics, custom taxonomy | Custom | ⭐ 4.5/5 |
| Guru | Custom AI models, Guru GPT, auto-archive, HRIS sync, strong integrations | $15/user/month | ⭐ 4.7/5 |
| eGain | AI agents, CRM integrations, omnichannel support, guided search | Custom (Contact Sales) | ⭐ 4.5/5 |
| Upland Panviva | AI assistant, no-code tools, audit trails, compliance, real-time feedback | Custom (Contact Sales) | ⭐ 4.6/5 |
| Notion | Centralized wiki, synced blocks, templates, version control, analytics | $10/seat/month | ⭐ 4.7/5 |
| KnowledgeOwl | Auto-suggest search, WYSIWYG editor, glossary, user roles, reports | $100/month (up to 1000 articles) | ⭐ 4.7/5 |
How to Choose the Right Helpjuice Alternative?
Here’s how you can choose the right Helpjuice alternatives:
- Ease of use: Look for a platform that is easy to use and navigate for new users. It should also have faster implementation options for quick onboarding.
- Intuitive AI support: Choose software that has intuitive AI features to assist you with your daily tasks.
- Search Functionality: Find a platform with advanced search functionality that combines AI and natural language learning for a personalized experience.
- Guided Process Tools: The right platform lets you create guided workflows that help you and your teams follow step-by-step instructions to complete tasks.
- Customization: Look for a platform that offers advanced customization options, such as branding elements and authoring tools to refine your knowledge base.
- Integrations: The platform should offer built-in integrations or Open API to connect with your existing systems. This helps you import data faster and onboard quicker.
- Customer support: Look for a platform that has reputable customer support so your issues are resolved faster.
- Built-in Feedback: The software should auto-collect customer and employee feedback to improve or update your knowledge base.
- Pricing: Choose a platform that meets your budget for longer use.
Moving Beyond Helpjuice to Choose the Best Knowledge Management Software in 2025
livepro is the best Helpjuice alternative, offering intuitive AI tools, advanced hybrid search, and a drag-and-drop decision tree builder that streamlines your internal workflows.
With deep customization, built-in feedback loops, affordable pricing, strong integrations, and responsive support, our platform makes setup and scaling easy. Your team can onboard faster, resolve issues quickly, and maintain a high-performing knowledge base with less effort.
Book a demo to learn more about livepro today.
