AI knowledge management transforms the way your team works by giving agents instant access to accurate answers from a single trusted source. With AI Overview, they can ask questions in natural language and receive responses directly from verified policies and procedures. Routine queries can be automated across chat, email, and voice channels, while AI-generated summaries cut down reading time. This reduces handle time, makes agents more confident, and creates a smoother experience for every customer.

Traditional knowledge systems rely on manual updates and keyword search, which often produce irrelevant results and stale content. AI-powered systems, on the other hand, understand intent and context, rank results by relevance, and even generate quick summaries. All responses come from verified content with audit trails for compliance, so the answers are both fast and trustworthy. This means less time wasted, fewer errors, and a knowledge base that stays accurate with far less manual work.

AI Overview eliminates the frustration of searching through long documents by pulling precise answers directly from your knowledge base. Agents simply type or ask a question, and the AI responds instantly with context-aware results that are backed by source citations. With responses that are five times faster than traditional searches, AI Overview ensures agents spend less time hunting for answers and more time serving customers with confidence.

Creating and maintaining knowledge doesn’t have to be slow or manual. With livepro’s AI Authoring Suite, bulk documents, PDFs, or spreadsheets can be uploaded and instantly turned into polished, structured articles. AI refines content to match your standards, keeps formatting consistent, and makes every file searchable within minutes. This accelerates content creation by up to 90%, ensuring your knowledge base stays accurate, clean, and ready to use.

Unlike basic keyword search, livepro’s Intelligent Search understands intent, context, and relationships between pieces of information. Results are ranked by percentage accuracy, and AI-generated summaries make scanning faster and easier. Instead of sorting through irrelevant hits, agents are presented with the most useful answers immediately, allowing them to make quicker and more informed decisions.

Yes. livepro integrates seamlessly across your tech stack, including Microsoft Copilot, so agents see verified knowledge directly within emails, chats, and collaboration tools. The same accurate answers are delivered across chatbots, customer portals, email, and internal help desks, giving every channel the same reliable knowledge. This reduces training time for new staff and ensures customers always get consistent, accurate information.

Luna is livepro’s AI voice agent designed to handle real calls with natural, human-like conversation. Drawing from your verified knowledge base, Luna provides accurate and compliant answers 24/7. It can manage routine questions independently, escalate to human agents when needed, and provide full transcripts and analytics after each interaction. With Luna, customers receive reliable service anytime, and agents are freed up to focus on more complex, high-value conversations.

Security is built into every part of livepro. The platform runs on SOC 2 Type II certified infrastructure, with data encrypted both at rest and in transit. Role-based access controls and complete audit trails ensure that only the right people see sensitive information and that every AI interaction can be tracked. This means you get the performance of AI without compromising on confidentiality or compliance.

AI constantly learns from how agents and customers search for information. When it detects repeated searches with no results, it flags these as gaps in your knowledge base. These insights help your team update and expand content quickly, ensuring the system is always improving. By identifying and addressing gaps, your organization can prevent frustration, reduce repeated queries, and keep knowledge accurate and relevant.

AI knowledge management solves common problems like outdated content, slow searches, and inconsistent answers. It automates content creation, speeds up discovery, and ensures that verified information is available across all channels. The benefits are tangible: faster resolution times, reduced training needs, 24/7 support, and enterprise-grade security. For any business, adopting AI-powered knowledge management means building a more resilient, efficient, and future-ready operation.