CX Knowledge Management Forum 2021

Coming Soon!

The CX Knowledge Management Forum for 2020 has now finished

As always, our forum will include guest speakers, client presentations, workshops, product updates, prizes, and lots more!

Some highlights from the events include:

  • An in-depth look into our roadmap and what you can expect from livepro in the next 12 months
  • Client guest speakers sharing their latest KM challenges and triumphs
  • Industry CX speakers discussing the changing environment we are now experiencing and what opportunities, challenges, and trends this is presenting
  • 2020 livepro Award winners presentation
  • Best practice workshops from KM experts
  • Prizes and competitions

Event Agenda

10:00am-10:45am

(AEST)

Looking Forward/Looking Back 

Revisit what livepro has brought to Knowledge Management over the last 12 months, and learn what you can look forward to for the next 12.

12:00pm-12:45pm

(AEST)

RAA Showcase

Get an inside look at RAA’s freshly implemented livepro system and how their knowledge now works for them.

2:00pm-2:45pm

(AEST)

City of Busselton Showcase 

Local Government Showcase: See the latest and greatest in Busselton Council’s livepro system. Be inspired and get ideas from their top of class authoring!

 

10:30-11:15am

(AEST)

City of Canning: Integrating livepro with Genesys Cloud

See how Canning Council integrated livepro with their telephony platform to allow users to consume knowledge in multiple different ways.

12:00-12:45pm

(AEST)

Steps to KM Success: Best Practice Workshop

Learn tips and tricks to get the most out of your knowledge creation from livepro certified Knowledge Management expert Brooke Fletcher of Customer Driven.

2:00-2:45pm

(AEST)

Improve CX & EX with Douglas Park from AWS

How AWS enables knowledge access to provide elevated Employee & Customer Experience.

10:00-10:45am

(AEST)

livepro Award Winners Announced 

We unveil the winners of the 2020 livepro Awards live!

12:00-12:45pm

(AEST)

Transforming UniSuper

UniSuper are a longstanding livepro customer who over the last 12 months have revitalised their content. Tune in to see how they did it!

2:00-2:45pm

(AEST)

Main Prize Draw

We love that our annual forum is known for being an informative, inspiring and most importantly, FUN day for all our guests and this year will be no different.

To celebrate our first ever Virtual Forum, we are giving away $500 in Visa Gift Vouchers. Both opportunities to win will be presented in this session, so make sure you register to see the prize draw live!

* Agenda subject to change, register today to receive the latest updates straight to your inbox. 

Your 2020 Forum Presenters:

Thank you to our event sponsors:

Stay connected:

Over $500 worth of Prizes to be Won!

Main Prize Draw

Live attendees of each session of our virtual forum will have their names automatically added to our main prize draw, which means the more sessions you attend, the greater your chance of winning! At the end of our virtual forum, all live attendee’s names will be added to a list and one lucky winner will have their name drawn to receive a $250 Visa gift voucher. We will also be announcing additional ways to get bonus entries throughout the forum, so make sure you pay attention in each session to maximise your chances to winning.

Virtual Forum 2020 Kahoot

Feedback received after last year’s event showed overwhelmingly that our interactive Kahoot quiz was one of your favourite parts of our annual forum, and we are pleased to announce that we are bringing it back again virtually this year. This years’ quiz questions will be based on a mixture of both general trivia and content that is presented in our various sessions. There will prizes for the top three contestants, so make sure you pay attention to each session!

1st Prize: $150 Visa Gift Voucher

2nd Prize: $75 Visa Gift Voucher

3rd Prize: $25 Visa Gift Voucher