CX Knowledge Management Virtual Forum 2020
22nd - 24th September 2020
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The CX Knowledge Management Forum for 2020 has now finished
Access the live recorded sessions in the agenda below
Please join us virtually for our 5th annual CX Knowledge Management event. As always, our forum will include guest speakers, client presentations, workshops, product updates, prizes, and lots more!
Some highlights from the event include:
- An in-depth look into our roadmap and what you can expect from livepro in the next 12 months
- Client guest speakers sharing their latest KM challenges and triumphs
- Industry CX speakers discussing the changing environment we are now experiencing and what opportunities, challenges, and trends this is presenting
- 2020 livepro Award winners presentation
- Best practice workshops from KM experts
- Prizes and competitions
Event Agenda
10:00am-10:45am (AEST) | Revisit what livepro has brought to Knowledge Management over the last 12 months, and learn what you can look forward to for the next 12.
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12:00pm-12:45pm (AEST) | Get an inside look at RAA’s freshly implemented livepro system and how their knowledge now works for them.
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2:00pm-2:45pm (AEST) | Local Government Showcase: See the latest and greatest in Busselton Council’s livepro system. Be inspired and get ideas from their top of class authoring!
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10:30-11:15am (AEST) | City of Canning: Integrating livepro with Genesys Cloud See how Canning Council integrated livepro with their telephony platform to allow users to consume knowledge in multiple different ways.
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12:00-12:45pm (AEST) | Steps to KM Success: Best Practice Workshop Learn tips and tricks to get the most out of your knowledge creation from livepro certified Knowledge Management expert Brooke Fletcher of Customer Driven.
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2:00-2:45pm (AEST) | Improve CX & EX with Douglas Park from AWS How AWS enables knowledge access to provide elevated Employee & Customer Experience.
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10:00-10:45am (AEST) | livepro Award Winners Announced We unveil the winners of the 2020 livepro Awards live! | ||
12:00-12:45pm (AEST) | UniSuper are a longstanding livepro customer who over the last 12 months have revitalised their content. Tune in to see how they did it!
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2:00-2:45pm (AEST) | We love that our annual forum is known for being an informative, inspiring and most importantly, FUN day for all our guests and this year will be no different. To celebrate our first ever Virtual Forum, we are giving away $500 in Visa Gift Vouchers. Both opportunities to win will be presented in this session, so make sure you register to see the prize draw live! | ||
* Agenda subject to change, register today to receive the latest updates straight to your inbox.
Your 2020 Forum Presenters:
Thank you to our event sponsors:
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