Conversational AI in Banking: Smarter Customer Experience with livepro
Banking customers reach out through chat, phone, apps, and email, often expecting instant, accurate answers. But agents are left switching between systems, searching documents, or relying on outdated content. These gaps slow everything down and drive up average handle time (AHT). The issue is the lack of a reliable knowledge management system that structures information […]
Single Source of Truth: The Knowledge Management Technique
A single source of truth is a centralized, trusted knowledge hub that keeps everyone aligned with the latest, most accurate company information.
The Science of Knowledge Management
You’d never guess that Todd Gorsuch is a micromolecular biologist by trade. However, there are small (pardon the pun) signs. It’s in the way he notices the details about a Knowledge Management System, and understands how every part should be synthesised, modified, and interconnected to benefit its users. What Todd brings to customer service is […]
How the right Contact Centre Software Creates Happy Staff
Encourage and Support Doing the same mundane tasks daily can get tedious, causing employee productivity to come to a standstill and hindering staff motivation. At a call centre, things aren’t much different. From providing exceptional customer experience to analysing customer calls and coming up with on-the-go solutions, the staff have a lot on their plates. […]
How is livepro Different to SharePoint?
When it comes to file managers, applications like SharePoint are generally free as a part of your Microsoft package. You can use it as a secure place to cloud store, organize, share, and access information from any device. All you need is a web browser. As it is a part of your Microsoft package there is […]