The Science of Knowledge Management

todd gorsuch interview

You’d never guess that Todd Gorsuch is a micromolecular biologist by trade. However, there are small (pardon the pun) signs. It’s in the way he notices the details about a Knowledge Management System, and understands how every part should be synthesised, modified, and interconnected to benefit its users. What Todd brings to customer service is […]

How the right Contact Centre Software Creates Happy Staff

contact center software happy staff

Encourage and Support Doing the same mundane tasks daily can get tedious, causing employee productivity to come to a standstill and hindering staff motivation. At a call centre, things aren’t much different. From providing exceptional customer experience to analysing customer calls and coming up with on-the-go solutions, the staff have a lot on their plates. […]

How is livepro Different to SharePoint?

livepro vs sharepoint

When it comes to file managers, applications like SharePoint are generally free as a part of your Microsoft package. You can use it as a secure place to cloud store, organize, share, and access information from any device. All you need is a web browser. As it is a part of your Microsoft package there is […]