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What is the True Value of Delivering Great Customer Service?

When it comes it customer service, it does not matter what country or region your organisation operates from or in, it is crucial to get it right! Adapting to changing trends is just one part of a complex issue that influences other vital components of an organisation.

Single source of truth
If we’ve learnt anything from working in and around contact centres, it is how much pride customer service consultants take in their work space. Visit any customer service contact centre and you will invariably find an array of accoutrements adorning each desk – sunny vacation snaps with loved ones, trinkets collected from holidays past, and [...]