Service Level Agreements

livepro is known for providing great support when it comes to our knowledge management solutions

livepro is committed to providing 99.99% up-time and 24/7 support for livepro clients for critical issues. Other issues will be dealt with during standard business hours, Monday- Friday 8am-8pm Sydney Time, in accordance to the below SLAs.

To Report Incidents: 

Email: [email protected] 

Phone: 1300 548 356 – Option 1 

Incident Type
Description
Service Level