See what your ROI could be
Quality Knowledge Management Systems not only save you money and cut contact centre costs - they increases staff and customer satisfaction ratings and reduce customer churn.
Increase customer and staff satisfaction rating and cut costs while you do it
How does the calculator work?
Typically, this can range from 30 – 90%. In this calculator we use the more conservative 30% to measure the reduction in training costs.
We see a minimum of 12% as reported from our client base. In the calculator, we use 10%.
ME Bank reduced AHT from 10 minutes to just 6 minutes – that’s a 40% reduction!
We use 3% for this calculator.
This number is based on historical averages thanks to agents being able to provide accurate current information in a more confident manner that increases customer satisfaction and decreases call-backs.