Templates & Resources​

Templates and styles are a great way to ensure your livepro content is being authored consistently across multiple authors in the team. We have included some of our livepro approved templates below, which can easily be loaded into your instance of livepro through the admin section.

To see what templates other users are utilising, or to share a template you’ve created with other users, please do so on the community forums here.

Please note: consistent authoring is key to ensuring users can find the answers they need, quickly. If you add any new templates to your system, you should always ensure that your fellow authors are aware of any changes.

What is the difference between a template and a style?

Templates are internet code which tell your web browser how a page is to be structured (e.g. where the content will sit and how the page is setup). A style, on the other hand, is the way the content is going to look (e.g. text colour, fonts, font size, etc). The benefit of separating the two is that you can apply one style to multiple templates which means that should you ever need to change that style (e.g. for a corporate re-brand) you can update the style once, which will automatically update the template and any live content that utilises the template.

How do I use the templates below?

Each template below will include instructions on how to create the template within your livepro site. Some templates will require styles also be added to your livepro site otherwise the templates won’t function correctly. These styles are included in the files below.

Note: The templates/styles are easily customise-able so you can ensure the colours match your corporate site.

Template

Preview

Icon Template

The icon template incorporates basic icons and a table format to clearly communicate information. This template is very basic and can be easily used for document notes or announcements. You can also customise this template to add more rows as you see fit. An example of how we use it can be seen on the right.

You can utilise this template by downloading the instructions & code here.

Alternate Row Template

This template incorporates alternating rows in a table format to clearly communicate information. This template is very basic and can be easily used for document notes or work instructions. You can also customise this template to add more rows as you see fit. An example of how we use it can be seen on the right.

You can utilise this template by downloading the instructions & code here,

Interactive Google Maps Template

The google maps template allows you to visually display key contact/location information. Maps are easy to embed, and are also interactive.

You can utilise this template by downloading the instructions and template here

Work Instruction Template

The work instruction template helps you walk users through a process which requires multiple screenshots for assistance.

You can utilise this template by downloading the template here.

Work Instruction Template

This template should be used on each step throughout your work instruction. The layout is simple and visually appealing, helping users follow the process easily.

You can utilise this template by downloading the instructions here.

Council Template

This template allows users to extract key details such as fees, time frames and contact details from each process at a glance. Of course, the key details at the bottom of the template can be customised as required. We find that this template is especially helpful for our local council and government clients.

You can utilise this template by downloading the instructions here.

Home Page Template

Home pages are a great way for you to provide quick access to important information, update your team, send kudos to staff and provide access to system links quickly. This one provides you with a quick template to use that is easy to update. You will need to update the icons to some that suit you, however if you need help please ask us.

You can utilise this template by downloading the instructions here.

Basic Template One

We have added a new basic template that can be used across all knowledge types. These clean, minimalist templates can be customised to your liking in terms of colour, icons and text formatting. 

Please note that we have omitted the icons shown in the example so that you can can add in the icons that are best suited to your needs.

You can utilise this template by downloading the instructions here. 

Basic Template Two

We have added a new basic template that can be used across all knowledge types. These clean, minimalist templates can be customised to your liking in terms of colour, icons and text formatting. 

Please note that we have omitted the icons shown in the example so that you can can add in the icons that are best suited to your needs.

You can utilise this template by downloading the instructions here. 

Announcement Template v2

An updated version of our announcement template. This version simplifies announcements in 3 easy segments that tell agents exactly what they need to know and do.

You can utilise this template by downloading the instructions here. 

Simple Document Note

A simple document note template that clearly lays out all the different sections of information a user needs to see in a clean, easy to ready format.

You can utilise this template by downloading the instructions here. 

More coming soon