The Highest Rated
Knowledge
Management System
Do you want a CX Knowledge Management System packed with features, yet still easy to use? We’ve got you covered!
Knowledge Management System - Benefits for Every Department
Chief Customer Officer
Contact Centre
livepro is built for your needs. Easy to find answers, process guidance and our one-of-a-kind Rocket (answer-bot).
Compliance
IT Department
Marketing
Digital Transformation
The Top 6 - Knowledge Management System Features
livepro is packed with features, so we’ve rounded up the top 6 that we think will save the most time and money. We have designed our KMS to arm your workforce with quick access to accurate knowledge, policies and procedures.
Smart Search
Our search is smart. Built to find the perfect answer in no time at all. Search scores help determine result relevance, and summaries help identify knowledge at a glance.
Announcements
Announcements are quick updates that keep agents in the loop without needing to leave their screen. They’re timed, meaning they are only available while relevant – keeping email inboxes free from clutter.
Process Guidance
Minimise training with livepro’s Work Instructions tool. It easily walks novice users through complex processes step-by-step to ensure consistent answers every single time. More advanced users can skip steps using the dropdown menu.
The Rocket
The Rocket is our intuitive answer-bot. A dynamic decision making tool that turns novices into experts. Simply select your first answer, and a series of new questions will appear based on each new response given. The Rocket cuts through complexity and ensures accuracy every time.
Reporting & Analytics
Learn unique customer insights and trending searches with our custom reporting dashboards and analytics. Everything in livepro is fully reportable, from the knowledge itself to the way it is accessed.
Quiz
Sometimes your knowledge might be complex or have major changes. Ensure agent comprehension with the livepro Quiz feature. It’s a fun way to make sure that everybody understands those new policy updates.
Other Great Knowledge Management Features
A few more features that will make life easier for every department
Feedback & Rating
Categories
Technology
User Configurable Profiles
Foster community, collaboration and allow for individualised experiences with user configurable profiles.
Permissions
Allows for complete control over who has access to what information. Create and manage roles for varied levels of access.
Version Control
Scheduled Publication
Periodic Review
Authoring Workflow
Favorites
Ready-made Templates
Guided Walkthroughs
Top Tier Support
livepro University
Communities Forum
Why you Need a livepro Knowledge Management System!
The livepro Knowledge Management System has been primarily built to maximise customer experience and empower your work force to improve customer service satisfaction ratings.
When you are working in our Knowledge Base Software responses to questions about products, processes, policies and purchases are the result of “controlled knowledge” management, meaning responses are authored only through a thorough governance process before being published for viewing.
According to the 2019 Global CX Study by Ecosystm, users of controlled knowledge management systems achieve 10% to 35% better results than users of other KMS platforms on; customer satisfaction, compliance, employee engagement and significant cost reductions!
When it comes to implementation and integrations, livepro has it covered with simple API’s that allow a seamless connection to all other customer-facing channels so they can manage all their customer support systems from one portal. This includes integrations with Salesforce, Word Press, Genesys Pure Cloud, Slack, NICE and many more.
These are just some of the reasons livepro delivers fantastic results and is one of best top-rated Knowledge Management Systems in regions including Australia, New Zealand, Asia, United States, Canada, United Kingdom, Asia Pacific and Europe.
What results can you expect?
- 30% reduction in time to find the answer they were looking for.
- 15% improvement in customer satisfaction scores.
- Up to 45% improvement in Employee Satisfaction scores.
- 30% reduction in on-boarding and training. Some clients have achieved 90%!
Don’t just take us at our word...
Read what our customers have to say about the livepro knowledge management system
Health and Aged Care
“Having a comprehensive tool like livepro has reduced our training time by 25% and reduced errors by over 50%.”
Government
“The time to implement was three weeks – from design, through to testing, training and going live.”
Finance
“Since implementing livepro we have reduced AHT from 10 minutes to 6 minutes. That’s a 40% reduction.”
Insurance
“Compliance has increased by 12% which reduces our risks of complaints and financial liability.”
Any Industry
