Deliver compliant and consistent answers for your agents and customers through multiple channels. Knowledge Management Software custom built for contact centers to support your customer experience strategy from end to end, with the features you need.
Why Choose livepro Knowledge Management for your Contact Center?
Improve Staff Engagement
Cut Costs & Reduce Training Times
Integrate & Customize
Improve CX Scores & AHT
Improve Compliance
Knowledge Management Features Guide
Smart Search
Built to find the perfect answer quickly. Search scores help determine result relevance, and identify knowledge at a glance.
Announcements
Quick updates that keep agents in the loop without needing to leave their screen – keeping inboxes free from clutter.
Process Guidance
Reduce training time with livepro’s Work Instructions tool. Walk novice users through complex processes step-by-step to ensure consistent answers every single time. More advanced users can skip steps using the dropdown menu.
The AI Rocket
A dynamic AI decision making tool that turns new agents into experts. Simply search, select your first answer, followed by a series of questions that will appear based on the responses given. Make complex policies and procedures easy to follow.
Reports & Analytics
Learn unique customer insights and trending searches with our custom reporting dashboards and analytics.
Quiz
Ensure agent comprehension with the livepro Quiz feature. It’s a fun way to make sure that everybody understands those new policy updates and fix any gaps in knowledge.