Customer Experience Knowledge Management Software

Built to find the perfect answer quickly. Search scores help determine result relevance, and identify knowledge at a glance.

Quick updates that keep agents in the loop without needing to leave their screen – keeping inboxes free from clutter.

Reduce training time with livepro’s Work Instructions tool. Walk novice users through complex processes step-by-step to ensure consistent answers every single time. More advanced users can skip steps using the dropdown menu.

A dynamic AI decision making tool that turns new agents into experts. Simply search, select your first answer, followed by a series of questions that will appear based on the responses given. Make complex policies and procedures easy to follow. 

Learn unique customer insights and trending searches with our custom reporting dashboards and analytics.

Ensure agent comprehension with the livepro Quiz feature. It’s a fun way to make sure that everybody understands those new policy updates and fix any gaps in knowledge.