COPC and livepro: Creating Superior Customer and Staff Experiences
Premium Knowledge Management Certified by Global CX Leaders
The only COPC Approved Knowledge Management Solution
livepro are proud to announce that we are now recognised as a COPC Approved Technology Provider (ATP)
livepro underwent rigorous evaluation by the COPC team and successfully attained their ATP status. The ATP program recognizes technology solutions providers who have proven delivery of real business value that helps companies deploy best practices found in the COPC Customer Experience (CX) Standard.
Benefits of World Class Knowledge Management
Increase Customer Satisfaction by reducing AHT, transfers and increase FCR
Dramatically reduce training time, costs and improve staff confidence and engagement
Improve compliance and risk with authored only content & SOC Certified secured data
Analytics show knowledge, staff and customer insights delivered straight to your dashboard
Customer Success Stories
Real businesses who have achieved real results with the only ATP Accredited Knowledge Management Solution. livepro follows global best practices as defined by COPC Inc. proven to drive CX excellence in the contact center industry.
About COPC Inc.
COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience.
The company created the COPC Standards, a collection of performance management systems for customer experience operations, customer experience management, vendor management and procurement. Founded in 1996, COPC Inc. began by helping call centers improve their performance.
Today, the company is an innovative global leader that empowers organizations to optimize operations for the delivery of a superior service journey. COPC Inc. is headquartered in Winter Park, FL, U.S. and with operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan.
livepro are experts in Customer Service Knowledge Management and have provided their feature-rich yet easy to use solution to customer service in all major industries since 2001.
livepro focuses on delivering answers to agents – not long complex documents. This is made possible by livepro’s powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down.
As the one central source of truth, livepro delivers knowledge to any digital channel through a simple API – meaning the same information is being accessed no matter where the question is asked.