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7th Annual CX Knowledge Management Forum

🗓️ 5th – 6th October 2022

Learn best practice from experts, sneak a peek into the Knowledge Management systems and strategies of your peers and hear how new livepro customers implemented their system with great success

We’re back! Please join us again in 2022, which signifies livepro’s 7th annual CX Knowledge Management Forum! We’re more excited than ever to show you what is in store for KM, share the latest in features and best practice, showcase the brilliant work and ideas of your fellow peers and of course crown the winners of this years’ livepro KM Awards! 

Please join us virtually on the 5th and 6th of October 2022. Plan your sessions using the agenda below. 

Some highlights from the events include:


Day 1 | 5th October 2022

Time (AEDST)




10 am

Looking forward/ looking back

livepro: James Walsh & Brad Shaw

In our official forum opening session, we welcome our guests and take a look at the things we’ve achieved over the past 12 months as well as what’s on the horizon! + Breakout rooms. 

12 pm

Driving results across an international workforce

Samantha Duffy, Business Operations Lead |  TSA Group

We speak to Sam Duffy who takes us through TSA’s journey implementing livepro for a BPO across an international workforce.

2 pm

Engagement strategies and activities for livepro implementation

Nicole Wapper, Knowledge Management Specialist | Mitsubishi Motors

Nicole from Mitsubishi takes us through challenges and strategies of managing engagement for their go live through COVID. 

Day 2 | 6th October 2022

Time (AESDT)




10 am

Demystifying Integrations

livepro: James Walsh

We ‘demystify’ the integration landscape and walk you through exactly what an integrated digital ecosystem can look like (and the ease of doing so!)

12 pm

Using livepro to enable customer self-service

Nathan Gould, Customer Communications Lead | Essential Energy

Nathan from Essential Energy walks us through how they’ve used the livepro API & knowledge to enable digital self-service through their website. 

2 pm

livepro Award Winners 2022 + End of Forum Quiz

livepro Team

Join us as we unveil the winners of this year’s livepro awards. After the awards presentation we will be running our annual forum trivia quizzes with plenty of prizes up for grabs.

Your 2022 Forum Presenters:

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